Virtual Assistant for SaaS Startup [Email Finding // Customer service]

Company Overview:

We are a dynamic and growing SaaS startup. We are looking for a dedicated and detail-oriented Virtual Assistant to join our team. This role offers an exciting opportunity for the right candidate to grow with us and take on more responsibilities over time.

Job Responsibilities:

– Perform data entry and administrative tasks with high accuracy (e.g., finding and inputting contact details / social media profiles).
– Follow instructions precisely while also using initiative to handle any deviations or unexpected issues.
– Quickly learn and understand our SaaS tool interface to effectively perform tasks.
– Communicate clearly and professionally in English.
– Provide basic customer service to customers who have queries about the platform (we will provide training).

Requirements:

– Exceptional attention to detail.
– Ability to follow detailed instructions.
– Quick learner with the ability to understand new interfaces and tools rapidly.
– Strong problem-solving skills.
– Excellent written and spoken English.
– Reliable internet connection and a suitable home office environment.
– Previous experience with customer support.

Why Join Us?

– Work remotely with flexible hours (I have set 20 hours as the desired hours, but this can be more if you want).
– Be part of an innovative and growing startup.
– Opportunity for promotions and increased responsibilities as the company grows.
– Collaborative and supportive team environment.

How to Apply:

To apply please provide a short description of why you are suited for this role – and detail any experience you have with customer service / email finding.

You will also need to complete this small task:

Find any email addresses and social media profiles / personal websites for this person: Click to view/author/adam-mace/

In your application provide a link to a Google Docs where you present the email addresses / SM profiles you’ve found in a bullet point list.

Please also write a sentence or two detailing how you found the information.