Virtual Assistant for Serviced Accommodation Business

About Us:
We are a dynamic and growing serviced accommodation business committed to providing exceptional guest experiences. Our properties are designed to offer comfort, convenience, and a home-away-from-home experience for our guests. We are looking for a dedicated and detail-oriented Virtual Assistant to join our team and ensure seamless communication and support for our guests.

Job Description:

As a Virtual Assistant, you will be the primary point of contact for all guest communications. You will be responsible for managing guest interactions, ensuring their satisfaction, and maintaining the highest standards of service. Your role will include:

Guest Verification: Conducting thorough verification of all guests to ensure compliance with our policies and standards.
Guest Queries: Responding promptly and professionally to all guest inquiries via phone (VOIP), WhatsApp, and email.
Guest Support: Providing exceptional support to guests before, during, and after their stay, addressing any issues or concerns they may have.
Chasing Up Guest Reviews: Following up with guests post-stay to encourage and manage reviews, helping to maintain our reputation for excellent service.
Communication Management: Ensuring all communications are logged and managed effectively, maintaining clear and organized records.
Problem Resolution: Handling any guest complaints or issues with a calm and professional demeanor, escalating to management when necessary.
Key Responsibilities:

Serve as the main point of contact for all guest communications.
Verify guest identities and details to ensure secure bookings.
Respond to guest inquiries and requests via VOIP, WhatsApp, and email.
Follow up with guests post-stay to obtain reviews and feedback.
Maintain detailed records of all guest interactions.
Assist with resolving any guest issues or complaints promptly and efficiently.
Requirements:

Previous experience in customer service or a similar role, preferably in the hospitality industry.
Excellent verbal and written communication skills.
Proficiency with VOIP systems, WhatsApp, and email communication.
Strong organizational skills and attention to detail.
Ability to work independently and manage time effectively.
A friendly, professional, and patient demeanor.
Reliable internet connection and a suitable home office setup.
What We Offer:

Competitive salary.
Flexible working hours.
The opportunity to work remotely.
A supportive and collaborative team environment.
Opportunities for professional growth and development.
How to Apply:

If you are passionate about providing excellent service and have the skills and experience required, we would love to hear from you! Please send your resume and a brief cover letter outlining your relevant experience