Virtual Assistant for Yoga Studio

As the Virtual Assistant for Bend Beyond: Hot Yoga + Fitness, you are the first interaction many of our clients will have, and the person behind the scenes making sure it all runs smoothly. You’ll use our sales and marketing processes, marketing automations, and customer service scripts to ensure your job is as simple as possible.

You are:
*Positive, outgoing, and able to talk to anyone. You love to help, you’re great with names + stories, and your secret superpower is making people feel seen and valued.
*Uber-organized. You love having 10 balls in the air and never letting a single one drop, largely thanks to the systems you create to keep completing tasks in an efficient manner.
*Excellent at helping people see the path from where they are to where they want to be. You’re a natural “solver” and good at connecting the dots.
*Passionate about wellness. You want to help people meet their wellness goals with thoughtful, thorough care.

We are:
*A hot yoga and fitness studio located in Bozeman, Montana, USA. We are a higher end, boutique studio and our clientele expect the best. We pride ourselves on the excellent client experience we create both in the studio and through our communications outside the studio.
*A community of amazing, positive, and fun people who believe that physical and mental wellness go hand in hand. We approach life on and off the mat with a growth mindset, and support and celebrate each other as we journey together to live our best lives.
*Flexible and results-oriented in all we do — not just our classes. We like looking at the numbers and optimizing our processes, offerings, and marketing to meet the needs of this community.

Responsibilities:
*Organize the sales process for the studio: Track leads and follow-up to sell introductory packages, educate prospects and intro members to aid in converting them to or retaining them on a membership, and retain existing members through superb customer service.
*Provide white glove-level service to every client: Support class booking, membership changes, and answering frequently asked questions.
*Monitor studio performance: Track metrics such as customer reviews, attendance, sales, conversion rate, and more.
*Manage the studio schedule: Monitor and update the schedule for both teachers and front desk staff to be sure all vacation/class swaps are covered and that all holiday changes and special events are incorporated.
*Provide marketing support: Post to social media and send emails using our marketing playbook. Some graphic design (Canva) will be required.
*Video editing: Edit recorded classes and post them to our on demand video platform.
*Manage our customer database: Learn the ins and outs of MindBody, our booking software, and Brandbot, our marketing software, to aid in the duties above. Clean and update the databases as time permits.
*Aid in the development of standard operating procedures to make your job and other team members easier. Use of Google Drive, Docs, and Sheets required.
*Personal assistant to owner. May help in managing owner’s email inbox and appointments.