Virtual Assistant – Guest Messaging Specialist

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T.C.R is a leading provider of property management services tailored to the short-term rental market. We specialize in maximizing property owner returns while delivering exceptional guest experiences. As we continue to expand our operations, we are seeking a dedicated Virtual Assistant with expertise in guest communication to join our team and enhance our guest messaging strategies.

Position Overview:
We are looking for a detail-oriented Virtual Assistant to serve as our Guest Messaging Specialist, responsible for engaging with guests on short-term rental platforms to ensure a seamless and enjoyable stay experience. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to represent our brand professionally in all interactions with guests.
Key Responsibilities:
Respond promptly to guest inquiries, booking requests, and messages on various short-term rental platforms (e.g., Airbnb, Vrbo, Click to view).
Provide personalized and informative responses to guest questions, concerns, and special requests to enhance their stay experience.
Coordinate check-in and check-out details, including providing directions, access instructions, and key exchange arrangements.
Proactively address guest issues and escalate urgent matters to the appropriate channels for resolution.
Maintain a positive and professional demeanor in all guest interactions, fostering a welcoming and hospitable environment.
Collaborate with the property management team to ensure accurate and consistent messaging across all guest communications.
Requirements:

Proven experience in customer service, hospitality, or a related field.
Strong written and verbal communication skills with a friendly and professional tone.
Ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in using short-term rental platforms and messaging systems (e.g., Airbnb messaging interface).
Excellent attention to detail and accuracy in documenting guest interactions and requests.
Empathy and patience in addressing guest concerns and resolving issues effectively.
Flexibility to work non-traditional hours as needed to accommodate guest inquiries and requests.
Why Join Us:
Opportunity to work remotely and make a meaningful impact on guest experiences in the short-term rental industry.
Supportive team environment with opportunities for professional development and growth.
Competitive compensation package and flexible work hours.
If you are a customer-focused Virtual Assistant with a passion for hospitality and guest satisfaction, we invite you to apply for this position. Join us in delivering memorable experiences for our guests and helping them create unforgettable memories during their stays.