Virtual Assistant (Operations & Customer Success & Community Management) [Silicon Valley Startup]

???? Who we are

Immigo is a venture-backed startup helping English learners speak with confidence through peer-to-peer experiences. While there are 1.5B English learners around the world, there isn’t an effective yet affordable way to practice and improve their English. One-on-one classes are expensive, one-to-many classes don’t give you enough time to speak and self-learning apps/MOOCs don’t really hold you accountable.

With Immigo, learners can quickly find the right, reliable group of peers to practice with at a much lower cost. And we are starting that journey through our unique “group classes” & “speaking clubs.”

The next 10 years of learning a language will move beyond just staring at disjointed videos or gamified apps with vocabularies. Effective learning happens with live human interactions that are brought together with the same mission of learning and growing – no matter where you are.

This is an opportunity to join an early-stage startup as one of the first employees and have work that directly impacts the future of learning a language. And together, our team is driven by a greater mission to democratize access to socioeconomic mobility through English learning.

????What you will do

As a VA, you’ll be juggling multiple hats across Strategy, Operations, and Customer Success. You’ll work very closely with the co-founders to support the business and get to observe how the company grows very closely.

Here are a few examples of the types of responsibilities and projects you get to work on:

– Craft learning materials for Immigo: You’ll get to shape up the learning experience of our student base through various ways including preparing learning materials (e.g. Powerpoint, etc) organized ahead of time.
– Activate the community: You’ll be the face of the Immigo community, and will be following up with the students on their experience. Based on the students’ feedback, you’ll get to directly influence what we build as a product.
– Launch Immigo “Speaking Clubs”: You’ll work with our partners to set up and run new “Speaking Clubs” and will overall ensure the success of Immigo classes.
– Deliver customer success: You’ll quickly address students’ questions, concerns, and feedback and resolve any issues with different stakeholders like our creators.
– Collaborate with our teachers & creators:** You’ll be working closely with our teachers and creators to deliver the best learning experience.

???? **Who we’re looking for**

You’d be our dream candidate if you…

– Are fluent in English (C1+)
– Are a good project manager: you are detail-oriented, follow through, and don’t let things slip through the cracks
– Are a problem-solver: you are energized by finding creative solutions to tough problems and unexpected situations
– Have at least a year of work experience, ideally in Operations, Customer Success, Project Management; bonus points if this experience was at early-stage or small teams
– Are entrepreneurial: you “do what it takes” to make Immigo a success
– Feel comfortable with ambiguity and like building from scratch
– Listen intently to students, and find creative ways to solve problems
– Has a bubbly, extroverted personality that can excite our students!
– Believe that no task is beneath you: you might start your day launching an exciting new “Speaking Club” with a 2M follower YouTuber and end your day by following up with each and every student leads on how their week is going
– Are an excellent communicator (both verbal and written)
– Are passionate about improving education, and socioeconomic mobility and committed to student success