Virtual Assistant – Phone Answering and Scheduling

Company Overview:
We are a dynamic and growing e-commerce business specializing in tech and medical equipment. As we expand our operations, we are seeking a skilled Virtual Assistant to join our team and provide crucial support in managing phone calls, listing products on various platforms like Inkfrog, eBay, and Shopify, as well as handling administrative tasks related to sales and customer service.

Position: Virtual Assistant

Location: Remote (Work-from-home)

Responsibilities:

Phone Call Management:

Answer and handle incoming phone calls with professionalism and excellent communication skills.
Assist customers with inquiries, product information, and provide exceptional customer service.
E-commerce Listings:

Create and manage product listings on multiple platforms, including Inkfrog, eBay, and Shopify.
Ensure accurate and compelling product descriptions, pricing, and images to optimize sales.
Sales and Customer Support:

Utilize technical and product knowledge to effectively sell tech and medical equipment.
Assist customers through the sales process, addressing queries, and providing detailed information.
Invoicing and Order Processing:

Generate and send invoices promptly and accurately.
Coordinate with the finance and shipping departments to ensure seamless order processing.
Inventory Management:

Monitor and update inventory levels across platforms.
Coordinate with the team to restock products in a timely manner.
Requirements:

Proven experience as a Virtual Assistant or in a similar role, with a focus on e-commerce and administrative tasks.
Strong organizational skills and attention to detail.
Familiarity with tech and medical equipment, and the ability to convey technical information to customers.
Excellent written and verbal communication skills.
Proficient in using platforms like Inkfrog, eBay, and Shopify.
Ability to multitask and prioritize tasks effectively.
Experience in creating and managing invoices.
Preferred Qualifications:

Background in sales or customer service, particularly in the tech or medical equipment industry.
Previous experience in e-commerce, online retail, or related fields.
Knowledge of best practices for optimizing product listings and driving online sale