Virtual Assistant – Rental Car Company

Job Title: Virtual Assistant – Rental Car Company

Location: Remote

Overview:
We are a dynamic rental car company specializing in managing, marketing, maintaining, and cleaning vehicles on behalf of our partners. We are seeking a proactive and efficient Virtual Assistant to support our operations by handling reservations, communicating with partners and customers, and providing exceptional customer service.

Responsibilities:
1. Reservation Management:
– Receive and process booking requests through various communication channels.
– Ensure accurate recording of reservation details, including vehicle type, rental period, and customer information.
– Coordinate with partners to confirm availability and finalize bookings.
– Send confirmation emails to customers and partners, including rental details and payment information.

2. Partner Communication:
– Act as a liaison between our company and our partners.
– Relay reservation information promptly to partners, including pick-up and drop-off details.
– Provide updates to partners regarding vehicle maintenance schedules and cleaning services.
– Address any concerns or inquiries from partners in a timely and professional manner.

3. Customer Communication:
– Respond to customer inquiries via email, phone, or online chat in a courteous and efficient manner.
– Provide information about rental policies, vehicle availability, and pricing.
– Assist customers with booking modifications, cancellations, and refunds as needed.
– Send detailed directions to customers for pick-up and drop-off locations.

4. Administrative Support:
– Maintain accurate records of reservations, payments, and customer interactions.
– Generate reports on reservation statistics, customer feedback, and partner satisfaction.
– Assist with other administrative tasks as assigned by management.

Requirements:
– Proven experience as a virtual assistant or in a similar role.
– Excellent communication skills, both written and verbal.
– Strong organizational and multitasking abilities.
– Proficiency in using email, chat, and other communication tools.
– Attention to detail and accuracy in data entry.
– Ability to work independently with minimal supervision.
– Knowledge of the rental car industry and reservation systems is a plus.
– Flexibility to work non-traditional hours, including evenings and weekends if necessary.

Benefits:
– Flexible remote work arrangement.
– Competitive compensation package.
– Opportunity to gain experience in the rental car industry and develop customer service skills.
– Potential for growth and advancement within the company.

Join our team and play a vital role in delivering exceptional service to our partners and customers! If you meet the qualifications and are ready to take on this exciting challenge, we encourage you to apply.