Virtual Assistant/Sales Manager

Thankyou for considering joinging us here at Outcook. We are a young business establishing ourselves in Australia as an online retailer of BBQ’s and Smokers. Please read the job description carfully and we will get back to you shortly.

MAIN DUTIES/RESPONSIBILITIES:
• Conduct general sales outreach activities to engage with customers who have abandoned their shopping carts, utilizing various communication channels such as email, phone calls, and chat.
• Actively seek and cultivate B2B partnerships with relevant businesses in the BBQ industry, including suppliers, retailers, and event organisers.
• Assist in the development and refinement of sales strategies to maximize revenue and market penetration.
• Generate new Sales Leads.
• Collaborate with the management team to coordinate promotional campaigns and initiatives aimed at driving sales and brand awareness.
• Play a crucial role in developing and refining phone scripts for sales and customer service interactions, ensuring consistency and effectiveness in communication.
• Assist in managing customer inquiries and feedback, providing timely and professional responses to enhance customer satisfaction.
• Stay updated on industry trends, competitor activities, and market dynamics to inform strategic decision-making and maintain a competitive edge.
• Provide administrative support as needed, including but not limited to data entry, document preparation, and scheduling appointments.
• Create Systems and Process related to Sales

SKILLS & EXPERIENCE
Qualifications:
• Proven experience in sales or customer service roles, preferably in an ecommerce or retail environment.
• Strong communication skills, both written and verbal, with the ability to articulate ideas clearly and persuasively.
• Excellent interpersonal skills with a customer-centric approach and the ability to build rapport and relationships with clients and stakeholders.
• Self-motivated and results-oriented, with a proactive mindset and the ability to work independently to achieve targets.
• Familiarity with Planner and the Microsoft suite of products. Implementing other sales tools is a plus.
• Ability to adapt to a fast-paced and dynamic work environment, with a willingness to learn and grow professionally.
• Fluency in English is required; proficiency in additional languages is a bonus.
• Availability to work remotely and flexible hours to accommodate different time zones
Skills:
• Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint, Outlook, Teams, and Planner)
• Ability to set professional and personal weekly goals that align with the business performance.
• Excellent verbal and written communication.
• Organised and able to meet deadlines.

PERFORMANCE GOALS:
• Adhere to strict goals and deadlines.
• Deal with clients, suppliers, and other employees professionally always.
• Attendance of weekly Management meetings.

WHY JOIN US:
• Opportunity to be part of a growing ecommerce business in an exciting industry.
• Flexible remote work arrangements with a supportive and collaborative team environment.
• Room for growth and career advancement as the company expands.
• Chance to establish yourself as a future authority within the business and create your own systems and practices.