Position Overview:
Maid Squad Ozarks, a leading provider of residential and vacation rental cleaning services, is seeking a dedicated and dynamic Virtual Assistant to join our team. This full-time role is pivotal in driving our sales and service activities, ensuring a seamless and efficient operation. The ideal candidate will be a central point of contact for our clients, managing communications through phone, email, and text, processing cleaning requests, and ensuring the smooth assignment and completion of jobs. Additionally, this role involves responding to new client requests and engaging in outbound marketing, sales, and service calls to foster our growth and maintain high customer satisfaction.
Key Responsibilities:
Client Communication: Monitor and respond promptly to client inquiries and communications via phone, email, and text, providing exceptional customer service.
Request Processing: Efficiently process requests for cleaning services, from initial contact to scheduling and confirmation.
Job Monitoring: Keep a close eye on job assignments and completions, ensuring that all services meet Maid Squad Ozarks’ high standards.
New Client Engagement: Respond to new client requests for service with professionalism and enthusiasm, facilitating their onboarding process.
Sales and Marketing: Conduct outbound sales and service calls to potential clients and follow up on leads, contributing to the company’s growth and client base expansion.
Administrative Support: Provide comprehensive administrative support to ensure the smooth operation of sales and service activities, including managing schedules and maintaining accurate records.
Work Hours:
The position requires availability from 12 PM to 9 PM Central Time Zone.
Qualifications:
Experience: Proven experience in a customer service, sales, or administrative role, preferably in a virtual setting. Experience in the cleaning or service industry is a plus.
Communication Skills: Excellent verbal and written communication skills, with the ability to engage clients effectively and professionally.
Organizational Skills: Strong organizational and time-management skills, with a keen attention to detail and the ability to juggle multiple tasks simultaneously.
Technology Proficiency: Comfortable using communication technologies (phone, email, text) and CRM platforms, with a quick learning curve for new software.
Customer Service: A customer-centric approach, aiming to provide high-quality service and support to both new and existing clients.
Self-Motivated: Ability to work independently, demonstrating initiative and problem-solving skills in a remote work environment.
What We Offer:
A dynamic and supportive team environment within a reputable cleaning service company.
Opportunities for growth and professional development.
Competitive compensation package.
Application Process (Updated):
Interested candidates are invited to take a unique approach to the application process. We request a comprehensive video submission, complete with both audio and visual components, where you address the following question in detail:
Describe your experience working in a cleaning business or a similar service-based role. Share insights into your roles, responsibilities, and the skills you’ve developed that make you a perfect fit for this virtual assistant position at Maid Squad Ozarks.
Please ensure your video captures your enthusiasm, professionalism, and readiness to contribute to our team. This is your opportunity to showcase your personality and how your background aligns with the values and goals of Maid Squad Ozarks.
Video Submission Guidelines:
Ensure good lighting and clear audio.
Keep your responses concise yet informative, aiming for a video length of no more than 5 minutes.
Dress professionally as you would for a face-to-face interview.
Conclude your video with a brief statement about why you are excited about the opportunity to join Maid Squad Ozarks.
Submit your video application, along with your resume and cover letter, to ]. In your email, please include a brief introduction and the best way to contact you for further discussions.
Maid Squad Ozarks is looking forward to seeing your applications and learning more about how you can contribute to our team. Your creativity and effort in this video application will be highly valued in our selection process.
APPLY FOR THIS JOB:
Company: Content Ad Libitum
Name: Tia Blehm
Email: