Virtual Assistant / Shopify Expert / Multi Task

Job Title: Virtual Assistant Specialized in Shopify

1. Job Description:

We are looking for a dedicated and experienced Virtual Assistant with expertise in Shopify to join our team. The ideal candidate will be proficient in managing and optimizing Shopify stores, handling e-commerce tasks, and providing exceptional administrative support. If you have a passion for e-commerce and a proven track record of success with Shopify, we want to hear from you!

2. Responsibilities:

-Product Management:

Create, optimize, and manage product listings on Shopify.
Write compelling product descriptions and ensure high-quality images are used.
Manage product variants, pricing, inventory, and collections.

-Shopify Apps:

Install, set up, and manage various Shopify apps to enhance store functionality.
Ensure seamless integration of apps for inventory management, marketing, and customer engagement.

-Customer Service:

Assist and manage customer service teams to ensure high-quality service.
Train new customer service representatives on best practices and company policies.
Monitor and evaluate team performance, providing feedback and coaching as needed.
Develop and maintain customer service templates for efficient communication.
Handle escalated customer inquiries and resolve complex issues via email and chat.
Manage payment disputes, refunds, and chargebacks via Shopify, PayPal, and Stripe.

-Social Media Management:

Develop and implement social media strategies to increase brand awareness and engagement.
Create and schedule posts for Instagram, ensuring content is on-brand and visually appealing.
Monitor and respond to comments and messages on Instagram to foster a positive community.
Analyze social media metrics and adjust strategies to improve performance.
Collaborate with the marketing team to ensure cohesive branding across all social media platforms.

-Administrative Tasks:

Manage data entry and spreadsheets using Excel and Google Sheets.
Organize and manage documents related to orders, returns, and inventory.
Assist with other administrative duties as required.

-Technical Support:

Troubleshoot and resolve issues related to Shopify store functionality.
Collaborate with the technical team to implement new features and improvements.

3. Requirements:

Proven experience managing Shopify stores and using Shopify apps.
Strong understanding of e-commerce best practices and trends.
Proficiency in Excel and Google Sheets for data management.
Experience with graphic design tools like Canva for creating social media content and product images.
Excellent written and verbal communication skills.
Ability to multitask and prioritize tasks effectively.
Strong problem-solving skills and adaptability.
Detail-oriented and highly organized.
Availability to work full-time with flexible hours.

4. Salary:

Competitive fixed rate based on experience and qualifications. (400$ to 600$ / month)

How to Apply:

Please submit your resume, a cover letter explaining your experience and interest in the position, and any relevant work samples or portfolio links.
Join our team and contribute to the success of our e-commerce operations. We look forward to your application!