Virtual Assistant – SHOPIFY STORE

We are seeking a highly motivated and skilled Virtual Assistant to join our team and manage our Shopify store. As a Virtual Assistant, you will play a crucial role in ensuring the smooth operation and success of our online store. Your responsibilities will include managing inventory, processing orders, providing customer support, and optimizing the overall performance of the store.

Responsibilities:

Shopify Store Management:
Set up and configure the Shopify store, including theme selection and customization.
Manage product listings, descriptions, pricing, and inventory levels.
Regularly update and maintain product images, ensuring high-quality visuals.
Monitor and manage store analytics to identify trends and opportunities for improvement.
Implement SEO strategies to increase organic traffic and improve search engine rankings.
Stay updated with Shopify platform updates and implement new features as applicable.

Order Processing and Fulfillment:
Process and fulfill customer orders promptly and accurately.
Coordinate with suppliers to ensure timely delivery of products.
Monitor order status and handle any issues or delays that may arise.
Handle order cancellations, refunds, and exchanges in accordance with store policies.

Customer Support:
Provide exceptional customer support through various channels (email, chat, phone).
Respond promptly to customer inquiries and resolve issues effectively.
Assist customers with product selection, sizing, and other queries.
Maintain a positive and professional attitude while addressing customer concerns.

Marketing and Promotion:
Collaborate with the marketing team to develop and implement promotional campaigns.
Assist in creating engaging product descriptions and marketing materials.
Utilize social media platforms to drive traffic and increase brand awareness.
Monitor and engage with customer reviews and ratings.

Store Maintenance:
Perform regular website maintenance tasks, including updating content and fixing any errors or bugs.
Conduct routine checks to ensure the store’s functionality, including payment gateways and checkout process.
Monitor and optimize website speed, responsiveness, and user experience.

Qualifications:
Previous experience managing Shopify stores or similar e-commerce platforms.
Proficiency in using Shopify and its related tools and apps.
Strong understanding of e-commerce principles and best practices.
Excellent organizational skills and attention to detail.
Ability to prioritize tasks and work independently with minimal supervision.
Outstanding communication skills, both written and verbal.
Customer-oriented mindset with a focus on providing exceptional support.
Basic knowledge of SEO and digital marketing techniques.
Familiarity with graphic design tools (e.g., Canva) is a plus.

Working Conditions:
This is a remote position, and you will be working from your own location.
Flexible working hours, with the possibility of occasional evening or weekend work.
Access to a reliable computer and high-speed internet connection is required.

How to Apply:
Please submit your resume and a brief cover letter highlighting your relevant experience and why you would be a great fit for this role. Include any examples of previous Shopify store management or related work.

Note: Only shortlisted candidates will be contacted. Thank you for your interest in joining our team!