To apply, please complete our online Application Form:
Just copy and paste the link below:
/npJqjizXpD2mWWDy8
Who we are:
Hello! We are Citynest. A small start-up with big dreams.
We are a luxury serviced accommodation company that specializes in short to mid-term stays in beautiful spaces in the city. Our goal is to provide our guests with a luxurious and comfortable home away from home experience. We offer a variety of properties, that are fully furnished and equipped with all the amenities that our guests need to make themselves at home. We take pride in curating beautiful spaces that offer a unique and design-oriented experience for our guests.
Position Overview:
We’re searching for a detail-oriented Virtual Assistant (VA) to help manage our short-term rental business. The right person should be organized, customer-focused, and comfortable with platforms like Airbnb, , and VRBO. As a key member of our team, you will play a vital role in making our operations smoother, enhancing guest experiences, and helping drive the success of our start-up.
RESPONSIBILITIES:
Guest Communication:
Respond promptly and professionally to guest inquiries, ensuring exceptional customer
service.
Manage booking requests, changes, and guest communications to facilitate smooth stays.
Reservation Management:
Coordinate and manage property bookings, including check-in and check-out processes.
Ensure accurate availability calendars and respond to booking inquiries.
Property Care Coordination:
Collaborate with cleaning staff to ensure properties are well-prepared for guest arrivals.
Assist with coordinating linen changes and property maintenance as needed.
Keep track of stock cupboards and when those need replenishing.
Coordinate the ordering and delivery of those stock items.
Listing Optimisation:
Regularly update property listings on various platforms, ensuring accurate information and engaging content.
List properties on new platforms to expand reach and visibility.
Collaborate on pricing strategies, including daily pricing, occupancy rates, and nightly rates.
Review Management:
Monitor and respond to guest reviews, maintaining a positive online reputation.
Proactively encourage reviews and engage in follow-up to enhance guest satisfaction.
Financial Administration:
Perform basic bookkeeping tasks, including forwarding financial records to relevant parties.
Utilise accounting software like Dext and Xero for seamless financial management.
Automation and Streamlining:
Utilise Excel for data analysis and reporting, contributing to efficient decision-making.
Implement automation solutions using tools like Zapier to enhance workflow processes.
Property Management System (PMS):
Proficiently navigate the property management system, specifically Uplisting.
Manage OTA (Online Travel Agency) platforms to optimize visibility and bookings.
Monitor occupancy rates and adjust pricing strategies accordingly.
Maintenance Coordination:
Collaborate with the Maintenance Manager to oversee a list of property maintenance tasks.
Ensure timely resolution of maintenance issues to maintain guest satisfaction.
General Administrative Roles:
Invoice/Expense Management: Prepare, generate, and manage invoices for Clients, Contractors, and Guests as directed by Directors. Organize and file invoices, receipts, and expenses into relevant folders for properties and directors, following directives.
Reporting: Compile and organize sales and expense data to facilitate Key Performance Indicator (KPI) reporting on a monthly basis. Collaborate with Directors to create performance reports using provided templates.
Ad-hoc Work: Create and manage spreadsheets or tables as needed, following directives from Directors. Provide assistance to Directors for additional or emergency tasks when required.
Personal Assistant:
PA to Directors
General duties assisting Directors as requested
REQUIREMENTS:
1. Excellent written and verbal communication skills in English.
2. Exceptional customer service skills, ensuring positive interactions with guests.
3. Strong organizational abilities, including efficient admin management and record-keeping.
4. Proficiency in Excel for data analysis and financial tracking.
5. Familiarity with short-term rental platforms such as Airbnb, , and VRBO.
6. Comfortable with automation tools like Zapier to optimize processes.
7. Tech-savvy with a solid understanding of digital tools and platforms.
8. Familiarity with property management systems like Uplisting and OTA management.
9. Familiarity with dynamic pricing systems like PriceLabs.
10. Openness to adapt and learn in a dynamic start-up environment.
11. Enthusiasm for contributing innovative ideas to drive business growth.
12. Commitment to supporting us in achieving streamlined and successful operations.
If you are tech-savvy, have a passion for hospitality, and a desire to play a significant role in our company’s growth, we invite you to join our team as a Virtual Assistant! We look forward to receiving your application and learning more about how you can contribute to our success. Join us on this exciting journey of innovation and expansion!
Hours:
You would need to be able to work UK hours and happy to work at weekends. Hours would need to be flexible.
40 hours per week
Pay:
Starting salary: £700 GBP per calendar month
To continue with this application please complete our online Application Form:
Just copy and paste the link below:
/npJqjizXpD2mWWDy8
We will only accept applicants who apply through the above online form.
Many thanks!
Citynest
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Company: Law Office of Christian Strong
Name: Pippa Green
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