Virtual Assistant STR

Job Overview:

We’re on the lookout for Virtual Assistants with excellent English communication skills and a background in customer service, particularly in short-term rentals. If you’re experienced in managing rental inquiries, providing stellar customer service, and confident in cold calling properties, we want to hear from you! This role involves working flexible hours, including overtime as needed, to ensure seamless operations for our short-term rentals. Join our team and contribute to delivering exceptional service to our guests and property partners.

Responsibilities:

Manage rental inquiries and reservations with a focus on delivering outstanding customer service.
Handle guest communications, including inquiries, check-ins, and feedback responses.
Conduct cold calls to properties for partnership opportunities and rental offerings.
Collaborate with the team to optimize property listings and pricing strategies.
Coordinate with cleaning and maintenance teams for timely turnovers.
Address and resolve guest concerns and issues promptly.
Maintain accurate and organized records of rental activities.
Stay informed about industry trends and competitors in the short-term rental market.
Work flexible hours, including overtime, to meet operational demands.
Assist with various administrative tasks to support daily operations.
Requirements:

Proven experience in customer service, preferably in short-term rentals.
Exceptional English communication skills, both written and verbal.
Ability to conduct cold calls with confidence and professionalism.
Familiarity with short-term rental platforms and property management tools.
Strong organizational and multitasking abilities.
Adaptability to work flexible hours and overtime as needed.
Positive attitude and commitment to providing excellent service.
Tech-savvy with proficiency in relevant software and tools.
Ability to work independently and collaboratively in a virtual team.
High-speed internet connection and a suitable remote workspace.
If you are a Virtual Assistant with a passion for customer service, experience in short-term rentals, and the ability to thrive in a dynamic virtual environment, we encourage you to apply. Join our team and play a key role in delivering exceptional experiences for our guests and property partners!