Virtual Assistant Superstar

Job Description Virtual Assistant 2024

Company description
HMO Success is a training company who helps people create a profitable HMO Portfolio. An HMO is a House of Multiple Occupation. We provide training, coaching and mentoring, We have various products, a funnel and run courses and training sessions.
Job description
We are looking for a friendly yet efficient and organised person to support our coaching and mentoring programmes. We have clients based all over the UK and the world, and now need someone able to liaise with the clients to support the CEO.
This role can be performed solely from home.
Your role will include (but is not limited) to the following tasks:

Wendy’s calendar
? Setting up calendar appointments and ensuring accurate pasting of details and deadlines for the mentoring programmes and appointments in her calendar
? Liaising with potential clients and customers
? Ensuring Wendy’s diary is up to date and has the correct information
Mentoring Programme
? Liaising with clients and customers (over phone, text and email) about their programme and access to materials. Ensuring they have excellent customer service and are treated with respect and courtesy at all times. -Inducting new clients into their programme and adding them to the virtual online systems
? Ensuring events and meetings are set up correctly and accurately and that invites have been issued and replied to.
? Issuing Terms and Conditions online to clients, ensuring they have been signed and completed
? Chasing clients for payment if not received
? Managing regular reminders and setting up zoom calls as per the programme calendar
? Ensuring the calendar is up to date and contains the correct information
? Producing a monthly email newsletter for current and prospective clients with help from Wendy

Social Media
? Promoting events on social media
? Liaising with podcast and webinar guests to set them up correctly and so that they have the correct and timely information
? Promoting podcasts and webinars and posting them to appropriate channels
Admin tasks
? Arranging quotes for the production of materials for promotional purposes
? Responding to queries and requests from interested parties
? Ensuring data is kept safe and secure
? Adhering to all necessary data processing regulations
? Liaising with hotel bookings and coordinating event management

Abilities / Skills Required

Good basic English, Maths and IT skills are vital. Fluency in English required.
You must be proficient in Google Office Suite tools including calendar, docs, sheets and forms. You must be able to use a project management tool such as Trello.
You must be familiar with Zoom and know how to set up a webinar and a meeting.
You must be familiar with Facebook, Instagram, LinkedIN and be able to post to a blog (you will not be expected to create content).
You must be familiar with sites such as Canva, Fiverr and Zapier.
If you have used a CRM system before this would be beneficial.
Your friendliness, composure and ability to perform under pressure will be vital. Willingness to learn new systems and tools will also be required. The role is 6 months in the initial instance but may become permanent after a satisfactory trial period.

Part-time hours: 20 per week
Job Types: Part-time, Contract
Salary: $4 – 9
Benefits:
? Casual dress
? Flexible schedule
? Work from home
Schedule:
? Monday to Friday
Experience:
? Admin or IT : 3 years (Required)
Education:
? Bachelor’s (Required)
Remote work allowed:
? Yes, always