Virtual Assistant *TEAM NEEDED* for AirBNB Management Company

Hours:

7AM – 10PM (Arizona Time) 7 Days a Week
15 Hours per Day
105 Hours per Week

Although there are 105 work hours in a week, there is probably only about 30 hours worth of work. There is lots of downtime and while you need to be monitoring chats at all times, you will not be actively working for most of the shift. For this reason, it may work out for a team to add this job to their current workload (meaning you can hold down another VA position simultaneously)

Job Description:

We are an AirBNB Management Company with 50+ properties in Tucson Arizona, and need a team of at least 3 people. We will need 1 main point of contact to facilitate communication between our company and the other 2 co-workers

Tasks:

Guest Communication (mostly through messaging, but sometimes through phone. property specific questions, area specific questions, recommendations, inquiries, maintenance requests)

Cleaning Crew Communication (Communicating between guests and our cleaning crew, creating shifts for new bookings, relaying information regarding check-in times and cleaning finished times)

Maintenance Crew Communication (Communicating between our guests and our maintenance crew, creating tasks for new maintenance issues, relaying important information regarding maintenance items)

Reporting (Payroll, Profit and Loss,

Claim Management (Creating claims when guests damage property, creating invoices, following up on claims)

Building Info Sheets (Creating commonly answered questions in order to have faster/automated responses to certain questions from guests)

Weekly meeting (For team lead to communicate with the other 2 co-workers)

Requirements:

Proficient in Excel
Uninterrupted internet connection
Access to a phone with local area code
Fluent in English (writing, speaking, listening)
Organized
Takes initiative
Gives feedback to improve processes
Knows how to have friendly conversation, and not sound like a robot to our clients

Programs used:
Connecteam – Team/task management
Hospitable – AirBNB automation and communication
AirBNB – Booking platform
Excel – Reports
WhatsApp – Communication
Zoom – Meetings