About Us:
We are a leading provider of keratin hair treatment products and services, dedicated to helping our clients achieve smoother, healthier, and more manageable hair. As we continue to expand our online presence and clientele, we are seeking a proactive and versatile Virtual Assistant to join our team. This role is crucial in ensuring excellent customer service, expanding our reach, and driving sales growth.
Job Description:
As a Virtual Assistant for our Hair Salon and Brand, your diverse responsibilities will encompass various aspects of customer engagement, product management, marketing, and sales support. Your key duties will include:
1. Social Media Engagement:
– Responding promptly and professionally to comments and messages on Facebook and Instagram.
– Engaging with followers, fostering a positive online community, and addressing inquiries effectively.
2. Website Management:
– Updating our website with the latest product information, promotions, and testimonials.
– Ensuring that the website is user-friendly and up to date.
3. Email Management:
– Managing and organizing our email inbox, responding to inquiries, and forwarding relevant emails to the appropriate team members.
– Handling customer service inquiries and providing detailed and helpful responses.
4. Online Orders and Inventory:
– Managing online orders, including processing, tracking, and ensuring timely delivery.
– Coordinating with the logistics team to manage inventory levels.
5. Product Research:
– Conducting market research to identify product trends, customer preferences, and competitors.
– Recommending potential product improvements or additions based on research findings.
6. Customer Education:
– Clarifying customer questions about our keratin products and hair treatment procedures.
– Providing detailed information and guidance to help customers make informed decisions.
7. Lead Generation:
– Proactively seeking out and generating new leads through various online channels.
– Identifying potential business opportunities and partnerships.
8. Influencer Collaboration:
– Building and maintaining relationships with influencers in the beauty and haircare industry.
– Collaborating with influencers to promote our keratin products and services.
9. Sales Follow-Up (Over the Phone):
– Conducting follow-up calls with potential and existing customers to nurture leads and drive sales.
– Providing product information, addressing queries, and offering personalized recommendations.
– We will provide training about our products and brand to ensure you are well-equipped for these calls.
Qualifications:
– Strong communication skills, both written and verbal.
– Proficiency in using Facebook, Instagram, and website management tools.
– Organizational skills and attention to detail.
– Customer-centric mindset with a passion for delivering exceptional service.
– Basic knowledge of keratin hair treatments (preferred but not required).
– Experience with e-commerce platforms and order processing systems (e.g., Shopify) is a plus.
– Previous experience in influencer marketing or sales support is a plus.
Benefits:
– Opportunity to work remotely.
– The chance to be part of a dynamic team in the beauty industry.
How to Apply:
Interested candidates should send their resume and a brief cover letter outlining their relevant experience and explaining why they are well-suited for this position to and respond our customer services skills questionnaire below:
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Please be informed that we will only consider applications after the completion of the questionnaire. Your responses to the questionnaire are an integral part of the application process, and they help us evaluate your qualifications and suitability for the position.
Thank you for your understanding, and we look forward to reviewing!
APPLY FOR THIS JOB:
Company: On A Dime Transformations
Name: Renata
Email: