Virtual Assistant (Voice and Non-Voice)

PLEASE READ THE WHOLE JOB POST BEFORE PROCEEDING!

At Moxie, we empower entrepreneurs to launch, run, and grow their own aesthetics businesses with a combination of software and services. In less than 2 years, we have grown from an idea to a team of 50, with a business that is in the top-decile in terms of growth, and a remote-first team that has been self-described as high-trust, low ego, high output.

At Moxie, we empower entrepreneurs to launch, run, and grow their own aesthetics businesses with a combination of software and services. In less than 2 years, we have grown from an idea to a team of 50, with a business that is in the top-decile in terms of growth, and a remote-first team that has been self-described as high-trust, low ego, high output.

The Role

Many of our nurses are first-time business owners, and some are still working other jobs. Managing their own calendar, engaging with new client leads, and being available for calls and text messages with questions can be overwhelming. Our Virtual Front Desk ensures that every client interaction is handled with care and professionalism, giving our Nurses more time to focus on what they do best – taking care of their patients. Having already onboarded a stellar team member, we are looking to expand our roster for the Advanced offering.

As a Virtual Front Desk, you will support a portfolio of 4-5 MedSpas as their virtual front desk

-Answer incoming phone calls and messages,
-Appointment setting: Close inbound leads by calling and texting with them via our CRM,
-Manage appointments including rescheduling,
-Answers basic questions (e.g. about the location, opening hours, etc.)
-Escalate any questions you can’t answer to the MedSpa owner.

We’re looking for:

-Experience in a customer service-oriented role, preferably as a Virtual Assistant, Front Desk Operator, or in a similar capacity.
-Background in the healthcare industry, with an understanding of its unique challenges and requirements.
-Experience in sales, with a knack for converting leads into valuable client engagements.
-Availability to work during US hours and follow US holidays
-Exceptional proficiency in both written and verbal English, with a neutral accent for clear communication.
-A confident and independent problem-solver who can navigate the complexities of the role with minimal supervision.

TO APPLY, we require you to fill out the application form and submit the following:

-A video sample introducing yourself covering basic information and short career background. Video recording should be no more than 2 minutes
-Copy of your resume
-Internet speed test
-Answers to the written exercises below:

Exercise: Client Communication / Lead Management
You are the virtual front desk officer for 2 Medspas:

Enchanted Health & Wellness Spa, located at 4970 Eldorado Parkway, Suite 332, San Antonio, TX. The spa offers Neurotoxins, Fillers, and Micorneedling. There are promotions for first-time customers, including free consultations and discounted Neurotoxins at $9/unit with a minimum purchase of 20 units (the original price is $12/unit). Reservations require a credit card on file to charge a no-show penalty of $50, and cancellations or rescheduling must be done at least 48 hours in advance. Accepts credit cards, cash, and payments with Affirm and Cherry.

Pink Beauty Medspa, located at 123 Bison Trial, Jacksonville, FL. The spa offers, Neurotoxins, Filler, Weightloss, and IV Treatments. There are promotions for first-time customers including a free consultation and discounted Neurotoxins at $199 for 20 units (20 unit purchase required). Reservations do not require credit cards, cancellations or rescheduling must be done at least 24 hours in advance. Accepts credit and debit cards, Venmo, and PayPal. Does not accept Cherry payments.

Given the provided background details, respond to the following messages from potential customers (keep it short and clear – format as text response):

1. “Hello, what services do you offer?” (New lead for Enchanted Health & Wellness)

2. “Are you running any promotions for existing clients?” (New lead for Pink Beauty Medspa)

3. “Can you tell me about your Neurotoxin promotion for new clients” (New lead for Enchanted Health & Wellness)

4. “I need to cancel my appointment for tomorrow in 26 hours – will I get charged?” (Pink Beauty Medspa)

5. “Where are you located?” (Pink Beauty Medspa)

6. “What is your cancelation policy?” (Enchanted Health & Wellness)

7. “Can I pay cash for my appointment tomorrow?” (Enchanted Health & Wellness)

8. “I usually pay with Cherry at the other location, can I use that?” (Pink Beauty Medspa)

Please click on this link to apply:
Click to view/Moxie/f0fb51f6-5381-4b56-8006-24824fbf8d69

Thank you and good luck!