PLEASE READ THE WHOLE JOB POST BEFORE PROCEEDING WITH THE APPLICATION.
Moxie () enables nurses to become entrepreneurs, and grow successful, independent businesses. MedSpas are booming, regulated practices that provide aesthetic services like Botox, fillers, and more.
Today, 80% of them in the US are individually owned and operated and we want to keep it that way. We provide our entrepreneurs the tools and expertise to operate with the scale of a large chain while remaining independent.
We are a well-funded Series A startup with many happy customers and are growing to help make more entrepreneurs. That’s where you come in.
The Role
Many of our nurses are first-time business owners, and some still working other jobs. Managing their calendar, engaging with new client leads, and being available for calls and text messages with questions can be overwhelming. Our Virtual Front ensures that every call is being handled with care, giving them more time to focus on what they do best – taking care of their patients.
We already successfully built a team that we are now growing and expanding.
Specifically, you will support a portfolio of 6-10 MedSpas as their virtual front desk, focused on those whose clients are primarily Spanish-speaking
-Answer incoming phone calls and messages,
-Appointment setting: Close inbound leads by calling and texting them via our CRM,
-Manage appointments including rescheduling,
-Answers basic questions (e.g. about the location, opening hours, etc.)
-Escalate any questions you can’t answer to the MedSpa owner.
We’re looking for:
-Experience working with US customers in writing and on calls in a similar role (e.g. front desk or customer service)
-Experience working in Sales
-Willing to work US hours (could be from EST to PST)
-Strong written English and Spanish
-Strong verbal English and Spanish as you will be conducting phone calls
-Having a neutral English accent
Other requirements:
-Must have a reliable internet connection (>10mbps)
-Quiet working environment
-English and Spanish proficiency is shown on the profile
Bonus if:
-You have worked with beauty/wellness/health businesses before
-You have worked with the CRM HighLevel before
TO APPLY, we require you to fill out the application form at this link:
/Moxie/1af248ea-5838-49ff-bb64-4a218ec87ea0
1. A video sample introducing yourself covering basic information and a short career background. Recording should be no more than 1 minute.
2. Copy of your resume
3. Internet speed test
4. Answers to the short written exercise below:
Scenario:
You are a virtual front desk officer for Enchanted Health & Wellness Spa located at 4970 Eldorado Parkway, Suite 332, San Antonio, TX. You offer the following: Botox, Lip Fillers, and Skincare Products. For first-time customers, you offer free consultations and this promo: Botox at $9/unit with a minimum purchase of 20 units (original price is $12/unit). Reservation for an appointment is free but they need to submit a credit card in case of a no-show with a penalty of $50 and re-scheduling/cancellation should be done 48 hours minimum before the appointment to avoid penalty.
Other details about the MedSpa:
-Contact #: (469)-988-3713
-Email:
As a virtual front desk, please respond to the following messages from potential customers:
-Hello, what services do you offer? (new lead)
-How much is your Botox? (new lead)
-I already booked an appointment. Where are you located?
-What happens if I can’t make it on my appointment day?
-How do I contact you outside IG? (you are talking on Instagram)
APPLY FOR THIS JOB:
Company: UDS
Name: Pjey Fidel
Email: