Virtual Assistant with Shopify Experience

We are Katuva, a VA placement agency based in Idaho and we are seeking to hire a detail-oriented and driven General Virtual Assistant.

The ideal candidate will be responsible for managing various aspects of our business, including email correspondence, customer service inquiries, administrative tasks, and Shopify storefront management. This is a seasonal position with the potential for year-round involvement in non-seasonal tasks such as social media management and marketing.

Job Responsibilities:

Email Management
– Effectively manage and respond to incoming emails, inquiries, and customer support tickets in a timely manner.

Customer Service
– Field customer questions, concerns, and feedback with professionalism and efficiency to ensure customer satisfaction.

Administrative Support
– Perform light administrative tasks such as data entry, file organization, scheduling, and other general office duties as required.

Shopify Storefront Management
– Take charge of our Shopify storefront, including updating product listings, descriptions, images, and managing inventory. –
– Execute tasks such as adding new products, adjusting pricing, and running promotional sales.

Xero Reconciliation
– Utilize reconciliation skills in Xero (or similar accounting software) to manage financial transactions, track expenses, and maintain accurate financial records.

Seasonal Business Support
– Adapt to the seasonal nature of our business, particularly during peak sales periods, by effectively managing workload and prioritizing tasks to meet deadlines.

Interest in Gardening, Nature, and Environmentalism
– A genuine interest or background in gardening, nature, or environmentalism is highly valued as it aligns with our company ethos and enhances understanding of our products and customer base.

Non-Seasonal Tasks:
– Assist with non-seasonal tasks such as social media management, crafting marketing emails, and conducting outreach efforts to maintain engagement and drive sales during quieter periods.

Experience with Klaviyo and Asana
– Familiarity with Klaviyo for email marketing campaigns and Asana for project management is preferred, as it will facilitate efficient workflow and communication within the team.

Qualifications:

– Proven experience as a Virtual Assistant or in a similar administrative role.
– Proficiency in Shopify or similar e-commerce platforms.
– Familiarity with Xero for reconciliation tasks.
– Strong organizational and time-management skills.
– Excellent written and verbal communication abilities.
– Ability to work independently and prioritize tasks effectively.
– Interest in gardening, nature, or environmentalism is desirable.

If you are confident that you are what we are looking for, we’d love to chat with you and get to know you better. Just shoot us a message with the following:

– Link of your Resume or CV in PDF format
– Link to your Self-Introduction Audio Recording.

Don’t forget to share your Skype handle so we can have a more convenient conversation.

And just so we’ll know you read this post thoroughly, please use the word “Support” in the subject when you reply to this post.