Virtual Bookings Assistant – Remote Team

We are looking for an outgoing, highly organized, and hardworking individual to join our team of young professionals at Carpe Diem Tours. This job will be crucial to our business and is a dynamic role that will require you to use multiple platforms to manage bookings and support our customers.

Job Responsibilities
Managing bookings through multiple different suppliers and Online Travel Agents.
Inputting bookings into our organization software (Click to view) and booking platform (Rezdy)
Working closely with our team of tour guides, assigning tours and organizing daily tour schedules
Providing an excellent level of customer service, speaking with and assisting customers throughout the day
Dealing with daily messages ranging from initial inquiry/amendments/itinerary timings and suggestions/complaints
Communicating and working closely with our various partner agencies

Requirements:
High level of attention to detail
Exceptional organizational skills
Ability to multitask and prioritize workload
Ability to work well within a team
Fast learning, flexible and adaptable
Self-motivated and able to work independently with minimal supervision.
Fluent level of spoken and written English (C1 or above)
Computer Literate
Great work ethic
Punctual and prompt
Great telephone manners and communication skills
Great customer service skills
Decision-Making Skills – your role will have monetary risk, and we need someone who can keep it minimal and be ready to make informed decisions for the business’s financial benefit.

Past Experience:
Experience in customer service
Prior administrative experience
History of offering online support
Preferable background in sales, working in hotels, resorts, or event planning

Shift Hours and Compensation:
The shift patterns will rotate bi-weekly. You will be scheduled for 5 shifts a week (40 hours per week) and have two days off each week. It will include a weekend schedule while every two weeks, you will have one weekend day off.
Each week your working hours will be two night shifts from 12:00 to 20:00 CET (18:00 to 02:00 Philippines Time) and three morning shifts from 08:00 to 16:00 CET (14:00 to 22:00 Philippines Time).

Initially, this position entails 40 hours per week of training at $3.50 per hour, with working hours set from 09:00 AM to 17:00 PM Rome, Italy time (15:00 PM to 23:00 PM PHT).

During the probationary period, lasting 2-4 weeks and contingent upon progress and the manager’s discretion, the role may transition into full-time with compensation set at $4 per hour for 5 days a week.

Technical Requirements
iPhone (preferred)
Fast PC/Mac with 8GB RAM minimum
If you have a desktop, a backup laptop in case of a power outage
A dual screen is a must
Stable internet connection of at least 50 mbps

Please submit your resume along with a brief cover letter. Ensure to attach a Google Drive link to the screenshot of your internet speed test (Click to view/), and another one of your computer specs. Please note that only shortlisted candidates will be contacted for further evaluation. Thank you for your attention and can’t wait to hear from you!