Virtual Customer Service Assistant in Apple Mac

Photography business owner in need of Customer Services Virtual assistant with Apple Mac Computer

1. Customer service
Responding to client enquiries on messenger and email with preset replies, some personalisation needed.
Using Apple Mail and Gmail
Email mangement, respond to emails, manage spam
Assisting clients to book online using Dubsado CRM
Calendar management in Apple iCalendar
Database building, entry and updates (sales lead generation, contacts, CRM)
Working in Canva, Google Sheets, Apple Numbers and Quickbooks.
Answering calls

2. Recruitment
I need someone with experience in Recruitment to actively help me to advertise, screen and interview candidates willing to relocate for an exciting job offer in Qatar. This will be global search needed for the right candidate.
Place ads on career websites, review resumes, and contact the right candidates.
Prepare training manuals for new workers
Recruit potential team members and contractors or freelancers.
Interview job applicants and speak with references.
Train virtual staff members, or freelancers.
Create a recruitment, onboarding strategy and plan

3. Social Media Management
Scheduling posts and stories using Later
Observe the company’s competitors on social media by looking at rankings, online visibility, and keyword prioritization.
Writing broadcast messages and automated messages for social media
Research key hashtag conversations of the day and find out if it fits in with the company’s messages and marketing objectives.
Engage with the audience: respond to inquiries, share relevant information, thank customers for mentions and purchases, and posting promotions.

4. Bookkeeping
Checking off payments from payment gateway. Using Quickbooks
Creating sales report monthly
Collect documents for tax season.

5. Tech Support
Organise technical support tickets and participate in customer support
Launch and maintain cloud computing accounts ; dropbox, google drive
Research new systems and processes to assist with tech workflow such as automations.
Create a business-wide project management system online.

6. Research
Research assignments can be quite varied from sourcing certain props needed to build sets for photo shoots such as wardrobe items and finding shipping methods.