Virtual Customer Service Representative

Proactive Virtual Customer Service Representative Wanted

We want you to be a part of our JunkMD family!

– We believe that our people are number one.

– We believe every client deserves to receive OUTSTANDING Customer Service.

– We believe that anything is possible.

– We believe in challenging the status quo and in shaking up our lazy industry.

– We believe in using world class systems and processes to create MAGIC in our industry.

Do you share our beliefs? If yes, then you may be just what we are looking for!

We are not just looking for a new team member, we are looking for a potential super star who just loves to come to work each day. We promise that no day is the same as yesterday as we aim to always do better.

You will develop your skills while enjoying a great working environment with the support you need and we will make sure that you receive the money and recognition that you deserve.

You are a part of our family and we believe that we can help each other achieve our goals.

Responsibilities:
– Answering inbound calls.
– Booking & Scheduling jobs.
– Outbound & outreach calls/texts/emails to potential & existing clients.
– Managing owners calendars
– Assist in the preparation of regularly scheduled reports
– Touch-base with our previous clients for any feedback, opportunities, or if we could help them again by communicating
with them through email or over the phone.
– Order job & office supplies
– Create systems to organize & manage
– Keeping records of all relevant conversations with the clients in the systems we use.
– Updating the CRM details as needed.

Requirements & Skills:
– Excellent English – both written and verbal communication skills
– Excellent time management skills and the ability to prioritize work
– Attention to detail and problem solving skills
– Strong organizational skills with the ability to multi-task
– Google Drive, Docs, Sheets, Forms & Microsoft Office proficient
– Knowledge of office management systems and procedures

Nice To Have / Trainable Skills:
– Experience with Housecall Pro, Mailchimp, Chiirp.
– Honest, reliable with a ‘can-do’ attitude and the ability to work independently as part of a team.
– Ability to achieve deadlines and show good attention to detail.
– Team Player
– Ability to work with deadlines and under pressure in a fast-paced environment
– Accountable and takes ownership of tasks that are needed to be done in a timely manner
– Happy to learn new tasks and take on other responsibilities as needed

Additional notes:
We operate on Pacific Standard Time from 8am-5pm PST Monday – Saturday
– Happy to work graveyard shifts at 12am or 1am PHT
– Weekend on a roster basis