Virtual Customer Service Specialist – Work From Home

Role Responsibilities

Provide support to customers and agents by accommodating their inquiries and requests
Provide customer service via email, and chat
Deliver high quality and productivity results that meet the identified targets.
Continuously learn our products, services, and processes, and take required trainings.

Working Hours:

This role operates primarily in the Eastern Standard Time zone.
A 40-hour work week is expected.
Be prepared to assist potential customers throughout your shift.
Flexibility is key: You might need to work on national holidays, weekends, and occasionally render overtime based on our business needs.
Note: During prime, peak, and other critical periods, there may be restrictions on lateness, absences, approved leaves, and time off to ensure we meet our customers’ needs.

What We’re Looking For:

Hard-working, articulate, and detail-oriented individuals.
A friendly and customer-centric approach in all interactions.
Quick learners who can adapt to change.
Ability to multitask in a dynamic, high-energy setting.
Minimum of two (2) years relevant experience in customer service experience (email, chat, or social media)
Fluent in English.

Qualifications:

Strong English communication skills (both written and spoken).
Flexibility to work in rotating shifts, including early, late, overnight, holidays, weekends, and overtime.
Thrive in a fast-paced environment and possess a passion for top-notch customer service.
A quiet, distraction-free workspace with a desk and chair.
Reliable internet connection: minimum 20Mbps download and 10Mbps upload speed (Fiber and DSL only). No wireless prepaid/postpaid, broadband stick, satellite, or LTE connections.
LAN-capable modem/router.
A dedicated workspace or office-like setting at home.
Consistent internet connectivity during work hours.

Application Process:

If you believe you’re a fit start your application journey below.

Set aside 1-2 hours for the complete application, which includes assessments to gauge your fit for the role.
We suggest using a laptop/desktop for an optimal experience.
You can save and return to your application at different stages, but we recommend completing it in one go if possible.

Successful applicants will be informed about the next steps.