Virtual Customer Service Specialist – Work From Home

What will you do as a Media Buyer?

We run a successful Digital Marketing Agency leading the space with over 1 million in ad spend managed for clients, we’re looking to grow. To help us with our growing process we’re looking for a Media Buyer + all round person to be a part of the agency full time.

You have to be willing to learn new technologies and software and to go beyond the scope of media buying and Shopify developing for our clients to do projects like funnel builds, learning web flow, click funnels, client reporting, learning to use API’s and creating dashboards in Google DataStudioor creating tools and systems for the agency and our clients. You will be getting a lot of courses and guidance to learn.

Working Hours:

This role operates primarily in the Eastern Standard Time zone.
A 40-hour work week is expected.
Be prepared to assist potential customers throughout your shift.
Flexibility is key: You might need to work on national holidays, weekends, and occasionally render overtime based on our business needs.
Note: During prime, peak, and other critical periods, there may be restrictions on lateness, absences, approved leaves, and time off to ensure we meet our customers’ needs.

What We’re Looking For:

Hard-working, articulate, and detail-oriented individuals.
A friendly and customer-centric approach in all interactions.
Quick learners who can adapt to change.
Ability to multitask in a dynamic, high-energy setting.
Fluent in English.

Qualifications:

Strong English communication skills (both written and spoken).
Flexibility to work in rotating shifts, including early, late, overnight, holidays, weekends, and overtime.
Thrive in a fast-paced environment and possess a passion for top-notch customer service.
A quiet, distraction-free workspace with a desk and chair.
Reliable internet connection: minimum 20Mbps download and 10Mbps upload speed (Fiber and DSL only). No wireless prepaid/postpaid, broadband stick, satellite, or LTE connections.
LAN-capable modem/router.
A dedicated workspace or office-like setting at home.
Consistent internet connectivity during work hours.
Previously worked in a Agency or have done advertising, or any of the other tasks described is a plus but not required

Key Responsibilities:

Implement our Media Buying Strategy
Built funnels, websites.
Find content ideas and script video ideas them out.
Provide reliable and timely responses to potential customer inquiries and complaints.
Manage our clients needs & come up with strategy on how to move them forward.
Schedule calls with interested potential clients.

Application Process:

If you believe you’re a fit start your application journey below.

Set aside 1-2 hours for the complete application, which includes assessments to gauge your fit for the role.
We suggest using a laptop/desktop for an optimal experience.
You can save and return to your application at different stages, but we recommend completing it in one go if possible.

Successful applicants will be informed about the next steps.