Who We Are
Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we’d love to hear from you!
NORTH STAR
We remove barriers so that people can love and connect with their dogs every day.
VALUES
Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.
About the Position
The Virtual Front Desk Associate is a key position at Scenthound, focused on customer outreach and administrative excellence. The Virtual Front Desk Associate is one of the critical initial touch points, that sets the tone of the customer’s overall experience. Every customer interaction needs to be treated with the utmost care. This position requires:
• Sales experience and confidence
• Customer service experience
• Computer/ Technology proficiency
• Reliable Internet Access
Who We Are Looking For
A successful Virtual Front Desk Associate is energetic, reliable, and a critical thinker! We are looking for motived team members who want to help provide superior customer service to dog parents.
Tasks
• Call prospective membership leads by utilizing our CRM system and VoIP
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Update management dashboards and KPIs through Microsoft Excel, PowerQuery, PowerPivot, and PowerBI
• After a customer visits, conduct customer satisfaction calls
Skills and Abilities
• Confidence in selling services and products
• Ability to connect with customers, over the phone, and provide outstanding customer service
• Must have experience in Excel, PowerQuery, PowerPivot and PowerBI. DO NOT APPLY IF YOU HAVE NO EXPERIENCE IN THESE TOOLS.
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as a basis for our services
• Effective communication with team members and dog parents (on the phone)
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability
Benefits
• Bonuses based on achieving performance goals
• Merit-based pay increases
APPLY FOR THIS JOB:
Company: Cinch Realty Group LLC
Name: Percival Palomar
Email: