Virtual Front Desk Coordinator – Physical Therapy Company

Company Overview:
CAM Physical Therapy is a leading physical therapy provider with seven locations committed to delivering exceptional patient care. As part of our commitment to innovation and accessibility, we are seeking a Virtual Front Desk Coordinator to join our dynamic team and play a pivotal role in providing outstanding customer service to our patients.

Position Summary:
The Virtual Front Desk Coordinator will be responsible for managing front desk operations remotely across our seven physical therapy locations. This role involves a range of administrative tasks, including answering phones, scheduling patient appointments, and ensuring a seamless check-in process for patients attending appointments at our various locations.

Key Responsibilities:

1) Phone Management:
* Answer incoming calls promptly and professionally.
* Provide information about services, answer inquiries, and direct calls to the appropriate departments or individuals.

2) Appointment Scheduling:
* Contact patients to schedule and confirm appointments, ensuring efficient coordination with the respective physical therapy locations.
* Utilize scheduling software to manage appointments and update patient records.

3) Patient Check-In:
* Facilitate a smooth and welcoming check-in process for patients attending appointments.
* Verify patient information and update records as needed.

4) Communication and Coordination:
*Collaborate with on-site front desk staff and physical therapy teams to ensure accurate and up-to-date information.
* Communicate any changes in schedule or appointments to relevant parties.

5) Customer Service:
* Provide excellent customer service by addressing patient inquiries, resolving issues, and ensuring a positive experience for all patients.

6) Administrative Support:
* Assist with general administrative tasks, such as data entry, filing, and maintaining patient records.
* Support other virtual and on-site team members as needed.

Qualifications:
Previous experience in health care, customer service or administrative role.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Familiarity with scheduling software and basic office applications.
Ability to work independently and remotely.

Preferred Qualifications:
Experience in a healthcare or physical therapy setting.
Knowledge of medical terminology.
Familiarity with electronic health records (EHR) systems.

Working Conditions:
This position is remote, and the candidate must have a reliable internet connection, must have 2 monitors with windows (no Apple products). Regular communication with on-site staff and periodic team meetings may be required.

Join us in making a positive impact on the lives of our patients. If you are a dedicated and organized individual with a passion for delivering excellent customer service, we invite you to apply for the Virtual Front Desk Coordinator position at CAM Physical Therapy.