Virtual Inside Account Manager

Location: Remote (Must be available to work 9 AM to 5 PM PST)

About Us:
Since 2016 we have been at the forefront of the indoor growing and hydroponic industry in the North American market. Our strong online presence underscores our commitment to providing top-tier products and services that support our customers’ diverse indoor farming needs.

Role Overview:
We are on the lookout for a motivated Virtual Inside Sales Representative to enhance our team. This role is integral to our mission, offering a unique opportunity to make a meaningful impact in a remote setting. You’ll be instrumental in guiding customers through their buying process, from the initial inquiry to after-sales support, ensuring they find the solutions that align with their requirements.

Key Responsibilities:
• Efficiently manage inbound calls, creating a welcoming and informative experience.
• Expertly assess customer needs through targeted questions.
• Navigate customers towards making informed purchases by answering their queries.
• Take charge of the customer journey, ensuring a seamless experience from start to finish.
• Provide top-notch after-sales support, reinforcing customer satisfaction and retention.

Who We Are Looking For:
• Fluent in written and verbal English
• Exceptional communication and interpersonal skills.
• A proactive and customer-focused approach to sales.
• Ability to work independently in a remote setting.
• Strong problem-solving skills and the ability to think on your feet.
• Experience in sales or customer service is preferred

Compensation:
• A competitive base salary to start.
• Opportunity for a raise and an attractive commission structure post-probation period.

How to Apply:
To apply for the Virtual Inside Sales Representative position, we’re looking for something a little different. Instead of a traditional cover letter, please submit a brief video introduction alongside your resume. In your video, consider covering the following topics:

– A brief personal introduction to let us know who you are.
– Highlight your experience related to sales or customer service.
– Share how you handle a challenging customer service scenario or make a sale.

Please upload your video to your platform of choice. Include the video link in your application email and use the subject line, Gatsby.