Virtual Medical Administrative Assistant (Full Time)

Administration Clerk Job Posting

Job description: We are a Disability and Financial Services company based in Port Moody, BC. We offer our employees competitive compensation, bonus incentives and a fun, energetic, and high-performing workplace!

The Company: We are a Disability Tax Credit / Financial Services company based in Port Moody, BC, Canada. We offer our employees competitive compensation, bonus incentives and a fun, energetic, and high-performing work environment! Swift Disability Services assists Canadians in applying for and obtaining approval of the Disability Tax Credit. We work closely with Canadians and their medical professionals to ensure the highest chances of success in what could result in over $45,000 in payments from the CRA to deserving Canadians. We have helped Canadians collect more than $35,000,000 in tax refunds within the last 3 years!
Our mission is to make a meaningful impact on the lives of as many Canadians as possible. We have a built a reputation of unparalleled customer service, leveraging technology and automation to create a more enjoyable experience for our customers and make lives easier for our staff. At Swift, we understand that our people are our most important asset!

The Position:
We are dedicated to building a team of high-performing individuals. We are looking for individuals who will excel in an administrative role. We have lofty goals as a Company, and we are looking for team members to help us reach them!
We’re looking to add one (1) Administrative team member at this time.

The position will include:
• $5 CAD per hour (dependent on experience), paid bi-weekly
• Performance based bonus incentives
• Extensive Training and Support
• 40 hours/week required (Mon – Fri, 8AM – 4:30PM, PST)
• Business casual dress code

Position Requirements:
• Medical Experience: Prior experience in a medical/health-care related environment IS REQUIRED.
• Clear and Effective Communication: Exceptionally proficient in both written and verbal English communication to convey information clearly and effectively.
• Versatility and Proactive Mindset: Eagerness to tackle diverse tasks with a can-do attitude and a willingness to assist wherever needed.
• Compassionate Orientation: Passion for supporting individuals in need and contributing to meaningful change in their lives.
• Self-Initiated Learning: Demonstrated ability to swiftly grasp new concepts and self-motivate for continuous learning.
• Masterful Organization: Strong organizational skills to efficiently manage multiple tasks and responsibilities simultaneously.
• Proficiency in Administrative Tasks: Aptitude in data entry, filing, and performing tasks with a high level of accuracy.
• Meticulous Attention to Detail: Exceptional ability to maintain accuracy and precision in all tasks. In your application, please let us know your favourite summer activity – aside from getting to know you better, this will tell us if you have read the ad carefully!
• Document Proofreading and Editing: Ability to review and edit documentation with meticulous attention to detail.
• Process Improvement Focus: Enthusiasm for streamlining and enhancing the efficiency of existing processes.
• Proficiency in Office 365 Suite: Advanced understanding and utilization of Office 365 applications including Word, Excel (advanced skills), Outlook, and Sharepoint.
• Administrative Experience: Prior experience in an office administrative role is required.
• Familiarity with CRM and Excel: Experience with Salesforce CRM, advanced Excel skills, or a comparable platforms.

Basic Technical Requirements:
• Effective Work Environment: Ensure a dedicated, organized, and ergonomically suitable workstation conducive to productivity and free of distractions. This includes having your own reliable laptop/desktop computer with 8GB RAM and Chrome installed.
• Hardware Capacity: Adequate space on your laptop/desktop computer to efficiently download and run various software required for the job.
• Internet Connection: Maintain a consistent and stable internet connection of at least 10MBPS, along with a backup internet option.
• Equipment: An ideal setup includes the availability of a dual monitor configuration and noise-canceling headset/headphones for an optimal working experience.

Main Responsibilities:
Supporting a few members of the Administrative team, the Administrative Assistant is to support back office functions required to enable a smooth customer journey for our clients. Some of the key activities involved in this role are:
• Reviewing confidential client medical records to ensure application qualifications are met
• Manage phone-lines and voicemail system, including call handling, taking messages, and responding to general inquiries
• Prepare documentation for management, clients and medical offices
• Data entry of client information in CRM for record maintenance
• Filing, organization, and managing general administrative tasks
• Support administrative team in the preparation of documents
• Communicate with sales staff to understanding client situations & needs
• Assisting the administrative team with miscellaneous tasks upon management request

Why Should You Apply?
• You want to be part of a fast-growing and fast-paced business, with opportunities for advancement and a long-term career
• You are a high-performing individual with strong attention to detail
• You want a stable job with a competitive wage
• You want to make meaningful impact on the lives of Canadian individuals and families
• You are a positive person who wants to join a fun and friendly work environment

How To Apply:
• Respond to the posting with (1) your cover letter, (2) your resume and (3) how many years and scope of medical/health-care related experience you have.

Job Type: Full-time
Salary: $5 CAD per hour (dependent on experience)
Flexible Language Requirement: French not required
Schedule: 8 hour shift
Supplemental pay types: Bonus pay
Education: Bachelor’s Degree (preferred)
Experience: Administrative: minimum 1 year (required)