Virtual Medical Assistant

Role and Responsibilities
Go Lean Healthcare is an outsourcing company that provides medical virtual assistant services in the United States.
Founded in 2020, we help medical and dental professionals utilize a Virtual Medical Assistant to improve workflow, save time, and increase their revenue by eliminating documentation and other administrative back-office tasks on-site.
We are seeking a Virtual Medical Assistant to be part of our growing team. Preferably a nurse or medical assistant who had previous US Healthcare/BPO experience. As part of our virtual support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive, and positive.

Job Description:
The Medical Virtual Assistant is responsible for the delivery of services or projects as contracted by the Client. The services or projects include the following:
Scheduling – Manage the practice calendar by scheduling appointments in advance and sending appointment reminders to patients with upcoming visits.
Records Management – All information needs to be tracked and recorded for each patient to build an accurate medical history for future diagnosis.
General Patient Queries – Clearing out emails and dealing with queries that are admin related, such as payments, facilitating referrals, or document transcripts.
Insurance processing – Carry out pre-authorization of consultations with insurance or medical aid and complete paperwork of claims.

Qualifications
Must be Superstar VA
Must be a graduate of any medical allied profession
Proficient in MS Office; Google Suite, RingCentral or any VOIP systems
Proficient in EMR systems like Athena health, Epic, Practice Fusion, and eClinicalWorks
Preferably with a medical background
Preferably with BPO or similar background experience
Knowledge of HIPAA privacy and security practices.
Very strong verbal and written communication skills
Analytical, organized and systematic
Process oriented and follow strict timelines
Able to work with very minimal supervision
Must be a good team player