Virtual Medical Office Receptionist

Job Description:

As a Virtual Medical Receptionist, you will serve as the first point of contact for our patients in the virtual environment. Your primary responsibilities will include calling patients, answering phone calls, responding to emails, rescheduling/canceling appointments, and providing exceptional customer service to our patients. You will work closely with our medical staff to ensure smooth communication and efficient patient care.

Key Responsibilities:

-Answering/Making phone calls and responding/sending to emails in a timely and professional manner.
– Scheduling/rescheduling/canceling appointments for patients and coordinating with medical staff.
– Verifying patient information and processing payment.
– Providing excellent customer service to patients by addressing their queries and concerns.
– Maintaining electronic medical records and ensuring accuracy of data.
– Collaborating with the medical team to facilitate efficient patient care.
– Adhering to HIPAA regulations and maintaining patient confidentiality at all times.
– Managing administrative tasks such as updating schedules and managing virtual waiting rooms.

Work Schedule:Six days a week (Sundays to Fridays approx 8am to 5pm EST)If you can’t work 6 days a week or on Sundays, please do not apply.

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Qualifications:

• Previous experience as a medical receptionist or in a customer service role (BPO) preferred.
• Excellent communication skills, both verbal and written.
• Proficiency in using computer navigation and using different softwares.
• Strong organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Knowledge of medical terminology is a plus.
• Flexibility to work non-traditional hours as needed.

Compensation
– $5/hour with annual increase based on performance

IT IS A MUST THAT APPLICANT SHOULD HAVE:
1. FAST AND UNINTERRUPTED INTERNET CONNECTION PLUS BACKUP INTERNET.
2. EFFICIENT DESKTOP/LAPTOP AND BACK UP COMPUTER OR DEVICE JUST IN CASE YOUR PRIMARY DEVICE WILL HAVE ISSUES
3. NOISE-CANCELLING HEADSETI
4. BACKUP BATTERY OR POWER IN CASE OF POWER OUTAGES
5. QUIET AREA TO WORK – no crying babies/toddlers, barking dogs, chickens clucking, karaoke fro your neighbor, etc.

If you are a motivated individual with a passion for delivering exceptional patient care in a virtual setting, we would love to hear from you. Join our team as a Virtual Medical Receptionist and be a part of our mission to provide high-quality healthcare services to our patients.

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