Virtual Operations Coordinator

About Stand Fast

Stand Fast is a leading residential cleaning company dedicated to providing top-notch turnover cleaning services to property management companies, college dorms, and short-term rental hosts across Georgia. Our mission is to deliver exceptional cleaning solutions that ensure properties are spotless and ready for the next occupant. With a commitment to quality, reliability, and customer satisfaction, Stand Fast has become a trusted partner for clients seeking efficient and thorough cleaning services. Our team of professional cleaners adheres to the highest standards, ensuring every job is completed to perfection and on time.
Are you an organized, detail-oriented individual with a passion for customer service and operations management? Do you thrive in a fast-paced environment and have excellent communication skills? If so, we want you to join our team as a Part-Time Operations Coordinator!

In this remote contract role, you will be an integral part of our operations team, helping to ensure the smooth running of our cleaning services. You will handle a variety of tasks, including taking customer calls, processing service requests, and coordinating with contractors

Responsibilities:

Take incoming calls and provide exceptional customer service.
Handle sales from inbound leads, maintaining a close rate of at least 50%.
Process service requests and publish cleaning opportunities to contractors.
Assign contractors to jobs using Jobber CRM, ensuring accurate job details and instructions.
Ensure all job information is correctly reflected, including billing amounts and contractor pay.
Monitor contractor adherence to cleaning procedures and standards.
Provide administrative support to contractors during their assigned jobs.
Ensure all jobs are completed on time and to standard, with proper equipment and quality control.
Maintain a customer satisfaction rating of 4.5 stars or higher.
Achieve a 100?ll answer/return rate.
Escalate any necessary issues to the manager with detailed notes.
Qualifications:

Fluent in English (both written and verbal).
High school diploma or equivalent; an associate or bachelor’s degree is a plus.
At least 2-3 years of customer service experience.
Previous experience in sales, administrative tasks, and/or operations management.
Proficiency with CRM systems (Jobber preferred) and MS Office Suite.
Excellent organizational skills and attention to detail.
Strong communication and problem-solving skills.
Ability to work independently and as part of a team.
Reliable, dependable, and flexible.

Join our team and be a part of a growing company dedicated to providing top-notch cleaning services and customer satisfaction!

This job posting is designed for a remote position. Applicants must have reliable internet access and a suitable work environment to perform the duties effectively. This is a contract position with a 90-day term, renewable based on performance and company needs.