Virtual Phone Receptionist/Intake Specialist

Responsibilities:

1. Responsibilities:

• Call Handling: Efficiently receive and manage incoming calls, connecting clients to the appropriate team members.
• Follow-Up: Conduct timely follow-ups with clients to ensure their needs are met, and necessary actions are taken.
• Information Management: Keep track of client information and follow up on outstanding information required from clients.
• CRM Maintenance: Update and maintain the Customer Relationship Management (CRM) system with accurate and current information.
• Basic Registration Files: Responsible for processing and organizing basic registration files.
• Adhoc Tasks: Undertake various adhoc tasks including blog content creation, social media account maintenance, administrative tasks, and data entry as required.

2. Compensation:

Virtual Phone Receptionist/Intake Specialist will receive a monthly salary of PHP 45,000. The salary will be paid through DEEL. Time off will be deducted from the monthly salary based on a per-day rate.

3. Work Schedule:

The standard work schedule will be from 8 a.m. to 5 p.m. EST, Monday through Friday.

4. Holidays:

Virtual Phone Receptionist/Intake Specialist is entitled to observe Jewish holidays.

5. Remote Work:

The Virtual Phone Receptionist/Intake Specialist agrees to ensure a proper work environment, including a noise-canceling headset, and a fast internet connection. The Virtual Phone Receptionist/Intake Specialist will take measures to minimize unnecessary noise disturbances during working hours.

Application Video:

Submit a brief (max 3 minutes) video addressing:

1. Start by introducing yourself and pointing out relevant experience. If you’ve been an intake specialist or are familiar with charity registration, that’s a big plus, especially if you’ve worked in a law firm.
2. Share any direct client interaction experience you may have.
3. Provide evidence of excellent communication skills, showcasing your ability to convey information clearly and professionally in various professional contexts.

How to Apply:

Email your resume and video to Click to view with the subject “Intake Specialist – [Your Full Name]”.

Please note that consideration will be given exclusively to applicants who submit a video introduction, as it allows for a more comprehensive assessment of communication skills and overall suitability for the role.