Virtual Property Manager and Administrative Assistant

If you’re a team player who takes ownership of your performance and excels in customer support, problem-solving, critical thinking, and time management, we want to hear from you.
What You’ll Be Doing
In this role, you will be an important team member of our property management operations, ensuring seamless and efficient processes. Your responsibilities will include:
• Providing exceptional customer support, particularly through Airbnb Customer Support.
• Managing and updating property management software, including Hostaway, Asana, Enso Connect, and various CRM tools.
• Conducting maintenance and contractor searches, and following up to ensure timely completion of tasks.
• Handling various administrative tasks with precision and efficiency.
• Engaging in frequent customer contact to address inquiries, resolve issues, and maintain high levels of satisfaction.
• Potentially working overnight shifts to ensure round-the-clock support for our properties.
You’re Probably a Match If You Have
Must-Haves:
• Proven experience with Airbnb Customer Support.
• Strong experience with property management software such as Hostaway, Asana, Enso Connect, and various CRM tools.
• Excellent English communication skills, both written and verbal.
Additionally:
• A self-motivated and proactive approach, with a strong sense of ownership over your performance.
• Coordinating with cleaners and contractors to ensure properties are maintained to the highest standards and issues are resolved promptly.
• Resolving disputes on Airbnb and VRBO.
• Superior problem-solving and critical thinking abilities.
• Exceptional time management skills and the ability to handle multiple tasks simultaneously.
• The flexibility to work full-time hours, including overnight shifts.
• Did we mention you MUST be a team player?
About Us
We are a luxury real estate company based in the U.S., dedicated to providing top-tier services to our clients. Our team is passionate about property management and committed to maintaining the highest standards of excellence in everything we do. Join us and become part of a dynamic and supportive team that values hard work, innovation, and collaboration.
A Glimpse of What We Offer
• Competitive salary with opportunities for increased pay as we rapidly grow our exceptional business.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.
If you’re ready to take your property management and administrative skills to the next level, apply now with your resume, a video of less than one minute video introducing yourself (no fancy video editing required), and a written explanation of your clear experience with:
1. Airbnb Customer Support
2. Property management software
…and join our team of dedicated professionals. We look forward to hearing from you, but please act fast, as we are looking for motivated individuals!