Virtual Receptionist

As a Virtual Receptionist, you will play a vital role in creating a positive and efficient virtual office environment by providing excellent customer service to clients, visitors, and team members. If you are an organized and friendly individual with strong communication skills and the ability to work independently, we invite you to apply for this essential position that contributes to the smooth operation of our remote workplace.

Benefits:
• Competitive salary
• Strong support system
• Salary increase starting on your first year of employment (based on performance)
• Monthly Performance Incentive (only for full-time roles| based on given metrics |can range from $40 – $50)
• Health benefit ($30/month)
• No computer activity monitoring
• Training materials for upskilling provided
• Paid holiday leaves (depending on the holidays that the client observes)
• Paid sick leaves (sick leave convertible to cash if perfect attendance)
• Paid planned leaves
• Allowance for SSS and Pag-Ibig contribution ($20/month)

Key Responsibilities:
• Manage virtual front desk operations, including answering calls, responding to emails, and handling online inquiries.
• Greet and assist virtual visitors in a professional and courteous manner.
• Schedule virtual appointments and maintain an organized calendar for meetings and virtual events.
• Coordinate online meeting logistics and provide support to virtual attendees.
• Serve as the central communication hub for remote team members, relaying messages and facilitating communication.
• Ensure efficient communication flow within the virtual office.
• Provide exceptional customer service to virtual clients and team members.
• Address inquiries and requests promptly and professionally.
• Manage virtual mail and package deliveries, including sorting and coordinating with remote team members for distribution.
• Handle online shipping and tracking logistics.
• Assist with virtual administrative tasks, such as data entry, document preparation, and online file management.
• Collaborate with other remote administrative staff to support various functions.
• Ensure adherence to security protocols for virtual communication and information sharing.
• Handle basic collections tasks using templates provided by the client.
• Basic calendar management and appointment scheduling.
• Uphold privacy standards and confidentiality of sensitive information.
• Ordering business cards and custom company promotional products.
• Managing and forwarding inbound requests from website chat bots and social media accounts.
• Uploading content to our social media accounts and managing replies.
• Ad hoc tasks from the client.

Requirements & Qualifications:
• Bachelor’s degree or equivalent.
• Proven experience as a Receptionist or in a customer-facing role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in virtual communication tools and office software (e.g., Microsoft Office suite, virtual meeting platforms).
• Ability to handle sensitive and confidential information with discretion.
• Strong problem-solving skills and adaptability to a remote work environment.
• Customer service training or certification.
• Undergo 3 days of paid training. If there’s an urgency for the role, then the new hire must render an hour of paid OT before or after the shift for 3 weeks.
• Amenable to work Monday through Friday between 8 AM – 5 PM US Pacific Time Zone(PST).

Preferred Qualifications:
• Previous experience in a remote or virtual office setting.
• Familiarity with virtual phone systems and online office equipment.
• Basic knowledge of administrative and clerical procedures in a remote context.

HOW TO APPLY?
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