Virtual Receptionist

CliniCall, has an excellent opportunity for an experienced Virtual Receptionist to join our growing team in our patient centric call centre in Dublin City Centre!
About Us:
CliniCall was designed and implemented from the ground up by an expert clinical and practice management team. CliniCall’s front desk support services were developed across a diverse network of Dental and GP clinics, as over recent years we have become increasingly aware of the need for a regional practice and patient phone support service in Ireland. The CliniCall team understand the daily and long-term pressures of managing successful Medical and Dental practices, and we will work closely with you and your staff to take that pressure off your phones, maximise value from every patient call, and give you the time back in your day to focus on clinical care and your patient’s’ well-being.
Duties and Responsibilities:
• Excellent written and verbal English communication skills.
• Familiarity with customer service software and plugins.
• Ability to work independently and to function as part of a team.
• Proficiency in typing and basic computer skills.
• Demonstrated experience in customer service or a related field.
• Strong problem-solving and analytical skills.
• Time-management and organizational skills.
• Knowledge of product and industry-specific terminology.
• Ability to defuse difficult customer situations and work under pressure.
• Flexibility and adaptability to changing technology and processes.
• Attention to detail and accuracy in data entry and record keeping.
• Positive and upbeat attitude in customer interactions.
• Managing various lists of outbound calls to reactivate.
• Ensuring all appointments are phoned and confirmed in line with CliniCalls protocols.
• Ensuring no gaps are in the schedule and calling patients to offer an earlier appointment to ensure the diary is continuously at full capacity.
• Work toward maintaining a high attendance conversion rate within the clinics.
• Ensure deposits are paid for all appointments in the schedule on booking.
• Secures patient information and maintain patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding where required, and keeping patient information confidential.
• Performs other general administrative tasks as directed by the Operations manager.
The Ideal Candidate:
• Flexibility is essential to this role as shift work is required.
• successful candidate will have 3+ years’ experience in a busy call centre/reception environment.
• Demonstrated initiative and strong organisational skills.
• Exceptional interpersonal communication skills with a positive phone manner
• Have strong written and verbal communication skills.
• Experience with healthcare scheduling software
• Strong knowledge using a multi-line phone system.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Work well as part of a team
• Deals with confidential information and/or issues using discretion and judgement. We are offering a permanent position of minimum 30 hours per week; however, the suitable candidate will be open to working flexible shifts across 7 days between 8am – 8pm shifts where required. In return, we offer the opportunity to be part of a friendly and cooperative team who will fully encourage and support your career progression.
Our offer to you:
• A competitive salary
• Exact software training and other platforms
• Paid overtime
• Flexible working shifts
• Clinical support & guidance
• Friendly energetic team environment
• Room for development