We are seeking a Virtual Support Specialist to join our dynamic team at an appliance company. As a Virtual Support Specialist, you will play a crucial role in supporting our day-to-day operations. You will primarily focus on working with our trucking system to ensure smooth appliance delivery to tenants and coordinating pick-ups with truck drivers. Additionally, you will provide assistance in collections using QuickBooks, reaching out to past-due customers to obtain payment.
Responsibilities:
– Coordinate appliance delivery to tenants by setting up delivery schedules and communicating with truck drivers.
– Assist in the coordination of appliance pick-ups with truck drivers.
– Support collections efforts using QuickBooks, contacting past due customers, and following up to obtain payment.
– Maintain the online portal of appliance inventory, ensuring accurate tracking of placed items.
– Collaborate with the sales team to update the portal with new appliances and release items not placed in time to avoid fees.
– Engage in effective communication with customers, truck drivers, and internal stakeholders.
– Demonstrate exceptional English language skills for clear and concise communication.
– Adapt quickly to changing priorities and take initiative to resolve any arising issues.
– Work efficiently in a fast-paced environment, meeting deadlines and managing multiple tasks.
Requirements:
– Previous experience in collections and delivery operations is highly desirable.
– MUST HAVE Expert knowledge of QuickBooks for efficient collection management, task tracking and billing.
– Excellent English language skills, both written and verbal, to effectively communicate with various stakeholders.
– Strong problem-solving skills and ability to handle unexpected situations.
– Coachable and open to learning new systems and processes.
– Detail-oriented with exceptional organizational skills.
– Ability to work independently and collaboratively as part of a team.
– Coachable and open to learning new systems and processes.
– Detail-oriented with exceptional organizational skills.
– Ability to work independently and collaboratively as part of a team.
– Proficient in
Note: is a project management tool that helps streamline workflow and task management. Proficiency in is an added advantage for efficient coordination and tracking of tasks related to appliance delivery, collections, and inventory management.
Rate: $7/hr
SCHEDULE: Monday to Friday 9:00 am 6:00 pm EST (ideally)
If you think you fit the role for our company, please fill out this form: =====>>/3Luf0mA
For a faster response to your application, please apply through the form.
Thank you!
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Company: Decked Media
Name: Joshua Rodriguez
Email: