About Us
We are a forward-thinking VoIP PBX service provider dedicated to delivering exceptional customer experiences and innovative solutions. We are expanding our technical support team and are looking for a dedicated professional to join us.
Position Overview:
As a Tech Support Engineer, you will play a crucial role in handling technical queries, managing customer interactions, and contributing to the development and improvement of our infrastructure and workflows.
Technical Queries: Answering calls, resolving technical issues, and providing pre-sale technical support.
2. Customer Interaction Management: Addressing customer tickets, bill follow-ups, and ensuring customer satisfaction.
3. Infrastructure Development: Upgrading and maintaining our PBX systems, exploring new VoIP technologies, and other improvements.
4. Content Management and Workflow Optimization: Regular updates of our website and blog with new features and continuously seeking ways to enhance our workflow and company efficiency.
Technical Environment:
We operate on an integrated platform of Proxmox and FreePBX, and while we are SIP agnostic, our recommendations often include Grandstream for its zero provisioning GDMS system. Our client base mainly utilizes Grandstream, Yealink, and Polycom phones.
Candidate Expectations:
– Clear Communication: Ability to explain technical concepts effectively.
– Reliability and Commitment: Consistency in task management.
– Customer-Centric: A friendly approach and strong relationship-building skills.
– Innovative Mindset: Continuously seeking ways to improve our services and operations.
Working Arrangement:
– Full-Time Preference: Ideally, 8 hours a day, 5 days a week.
– **Part-Time Consideration:** Open to flexible arrangements.
– Exclusivity:The role demands undivided attention; multitasking with other technical support jobs is not preferable. In quieter times, focus shifts to projects, pre-sales, infrastructure improvement, etc.
We are excited about the potential of having you join our team. If this opportunity aligns with your career aspirations, please review the position details and inform us of your availability, hourly rate, and potential start date.
While a resume is a standard part of the application, we also highly value a personalized touch. Along with your resume, we would appreciate it if you could include a brief statement explaining why you believe you would be an excellent choice for the Tech Support Engineer position. Your insights into your own skills, experiences, and approach to the role will help us understand how you align with our company’s values and objectives
APPLY FOR THIS JOB:
Company: Brandcasters, Inc.
Name: David Merel
Email: