Walmart / Amazon Dropship Virtual Assistant

We are seeking a Virtual Assistant to support our e-commerce business in the fast-paced world of dropshipping. You will play a crucial role in ensuring the smooth operation of our online store, handling various tasks related to product research, returns, and refunds processing. This position offers remote work flexibility and an exciting opportunity to be part of a dynamic e-commerce team.
Key Responsibilities:
Product Research:
Conduct thorough market and product research to identify trending and profitable items.
Evaluate suppliers and negotiate terms for sourcing products.
Keep abreast of industry trends and recommend new products for the store.
Supplier Management:
Maintain relationships with suppliers, ensuring prompt communication and order processing.
Monitor inventory levels and coordinate restocking as needed.
Verify product quality and consistency with suppliers.
Order Processing:
Handle order fulfillment by processing customer orders and providing tracking information.
Ensure orders are shipped promptly and accurately.
Track and manage backorders or delays, communicating proactively with customers.
Returns and Refunds Handling:
Manage the returns and refunds process, including initiating return requests with suppliers.
Ensure returns are processed swiftly and refunds issued in accordance with company policies.
Address customer inquiries and concerns related to returns and refunds professionally.
Inventory Management:
Monitor product availability and ensure product listings are accurate.
Coordinate with suppliers to maintain healthy stock levels.
Implement inventory control strategies to minimize overstock or understock situations.
Customer Service:
Provide excellent customer support through various channels, such as email and chat.
Address customer inquiries, resolve issues, and ensure customer satisfaction.
Proactively engage with customers to gather feedback and testimonials.
Data Entry and Record Keeping:
Maintain accurate records of orders, returns, and refunds.
Update product listings and prices as necessary.
Generate reports on sales, inventory, and customer feedback.
Qualifications:
Proven experience as a Virtual Assistant in the dropshipping or e-commerce industry is preferred.
Strong proficiency in using e-commerce platforms (e.g., Shopify, WooCommerce) and order processing tools.
Excellent communication skills, both written and verbal, with a strong customer service orientation.
Solid organizational and time-management skills to handle multiple tasks simultaneously.
Proficiency in data entry, record-keeping, and basic data analysis.
Strong problem-solving skills and a proactive approach to customer issues.
An understanding of e-commerce best practices, trends, and dropshipping processes.
Ability to work independently, meet deadlines, and adapt to a fast-paced environment.
Knowledge of online marketing, SEO, and social media is a plus.
How to Apply:
If you are a detail-oriented, proactive, and dedicated individual with a passion for e-commerce and dropshipping, we encourage you to apply for this position. Please submit your resume and a cover letter outlining your relevant experience.
Join our team and play a vital role in our e-commerce success by managing product research, returns, and refunds efficiently and ensuring an exceptional customer experience. We look forward to reviewing your application!