[WANTED] : E-commerce Operations Manager

Job Title: Store Manager
Department: Operations Department
Reports To: CEO
About Us:
Our dynamic, fast-growing e-commerce company is on the lookout for a dedicated Store Manager to oversee our operations, ensuring our products and processes run seamlessly. We aim to establish a long-term relationship with committed professionals who share our vision for growth and excellence. If you are proactive, organized, and detail-oriented, we invite you to be a part of our team.
Role:
The Store Manager oversees all aspects of the dropshipping store’s operations, ensuring that product sourcing, listing, and delivery processes are seamless, efficient, and customer-centric.
Responsibilities:
Team Leadership:
Lead, manage, and support the in-house team.
Hire and train new team members as required.
Maintain a cohesive, collaborative, and efficient work environment.
Keep the team focused and track their KPIs.
Conduct weekly evaluation meetings with the team.
Product Testing Oversight:
Ensure smooth operation of the product testing process.
Review and approve products from our research team.
Monitor and ensure the quality of product pages and creatives.
Supplier Communication:
Act as the primary point of contact for suppliers.
Negotiate deals and discounts for best-selling products.
Maintain strong supplier relations to ensure consistent product availability and favorable terms for the business.
Product Page Optimization:
Enhance product pages for best sellers to maximize sales and conversions.
Collaborate with the team to ideate and create new creatives for products.
Implement strategies to optimize the customer experience.
Media Buying:
Track and manage media buying KPIs.
Act as the central point of contact for media buying activities.
Ensure effective communication and coordination with media buying teams.
Reporting & Analytics:
Monitor, analyze, and report on store performance.
Provide insights and recommendations for improvement.
Conduct weekly reporting with the CEO.
Think about the structure of the company, optimization, and automations to improve overall business performance.
Create SOPs and Loom videos to explain new processes clearly.
Oversee the customer support team and be the primary responsible for handling disputes, including those involving PayPal, Stripe, and Klarna.
Qualifications:
Experience:
Proven track record in e-commerce or dropshipping management.
Deep understanding of the dropshipping business model.
Prior experience as a Chief Operating Officer or similar leadership role in the e-commerce or dropshipping industry.
Skills:
Strong organizational and leadership skills.
Excellent communication and negotiation abilities.
Proficient in Shopify.
Detail-oriented and results-driven.
Ability to multitask and prioritize tasks effectively.
Strong strategic thinking and problem-solving skills.
Exceptional analytical and decision-making skills, with a data-driven approach to problem-solving.
Strong business acumen and a demonstrated ability to drive financial performance and operational efficiency.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with teams.
Education:
Detail-oriented, results-driven, multitasking capability, and excellent communication skills.
Highly committed professional and loyal.
Proactivity, teamwork, adaptability, and the ability to follow instructions.
Benefits:
Competitive salary of $700/month.
Flexible work hours.
Opportunity to work with a dynamic and dedicated team.
Access to Google Drive, Mail, Slack, Shopify, Asana, and all the other tools you need.
Clearly defined daily and weekly objectives.
Comprehensive SOPs, checklists, and a robust onboarding program.
Time Commitment:
This role requires a full-time commitment, encompassing all 6/7 days of the week.
Candidates willing and able to work on weekends and holidays are preferred.
Be available for multiple calls a week with the CEO.
How to Apply:
To apply, please submit your resume and proof that you have worked for dropshipping businesses or brands before. Please start your application with the word “strawberry” before you introduce yourself.
How to Quote
To provide a well-rounded and engaging application, we request that you submit answering the questions listed below. This will not only help us get to know you better but will also provide insights into your communication skills and suitability for the role.
a. Why are you interested in this position?
b. Why should we hire you?
c. What is your ideal work environment?
d. What are your strengths?
please submit your resume and proof that you have worked for dropshipping businesses or brands before. Please start your application with the word “Sesquipedalian” before you introduce yourself.