Warehouse Operations Admin / Client Service Representative

Saddle Point is seeking a Warehouse Operations Admin / Client Service Representative to serve as the first point of contact for all Client and Customer support as well as perform administrative duties that allow our warehouse operations to run as efficiently as possible. This position will be an integral part of our small but growing 3PL company acting as the train conductor for our client support system making sure all clients, and their customers’, needs are quickly addressed internally with updates clearly communicated externally back to the clients.

This role would ideally grow with the company and take on more responsibility in the future with a promotion to Operations Assistant; hiring and managing a small team of VA representatives.

This is a full time position that is required to work 7am-3pm PST hours Monday through Friday. We are a small team of 3 and you will be working directly with and alongside the owners of the business.

Who we are
Saddle Point is a boutique 3PL (third party logistics) company located in California that focuses on DTC and B2B product warehousing and order fulfillment as well as e-Commerce customer service. We strive to provide our clients with better customer service and more efficient systems than a big-box 3PL.
Our guiding principles:
– We see ourselves as a client’s warehouse and their warehouse operations staff, not just a 3PL.
– We create and use modern systems to work in and out the warehouse for speed and efficiency.
– We solve problems quickly without bureaucracy.

Tasks
– Manage the Saddle Point Help Desk Website and Write Knowledge Base Documents via Zendesk
– Engage in professional and helpful communication with 3PL Clients via Zendesk messaging
– Manage and resolve DTC Customer support tickets via Zendesk for topics ranging from order delivery issues, order modifications, return/exchanges and general information requests
– Complete and/or delegate client tasks and requests within our Warehouse Management Software
– Communicate directly with our warehouse staff for immediate tasks and emergency problem solving
– Manage company warehouse calendar
– Assist the warehouse and operations staff in administrative duties related to Order and Shipping operations, Supply Procurement, Client Contracts and Client Billing

Qualifications
– Prior experience with customer service required
– Experience and proficiency with Zendesk required
– Experience with shipping, warehouse or logistics companies preferred
– Experience with a Warehouse Management Software a plus
– Experience with Shopify preferred
– Excellent written communication skills (English language)
– Available to work USA PST Business hours
– Excellent customer relationship skills
– Excellent organization skills
– Strong problem-solving skills
– Great attention to detail

To Apply for the job
1. Change the subject line to “I want to work with you at [Insert the city of where Saddle Point’s warehouse is located]”
2. At the top of your message write 2-3 sentences on why you would like this position and why you are a good fit. Do not write more than that or else your application will be deleted.
3. What are the top 3 most used shipping carriers in the U.S.A.?
4. Please provide your experience with the following (answers should be one sentence)
a. Zendesk software
b. Shipping, warehousing or logistics tasks and/or software
c. Customer Service

Make sure to follow all the steps above. This is a great job opportunity with the ability to get bonuses + raises and grow with the company so we will only look at applicants that really want the job. If we decide to interview you there with a quick test assignment followed by a short video call.