We’re hiring! Remote Customer Success Manager

Pssst….
We’re hiring new talent for our Customer Success team. Maybe that’s you?
????About us ????
We’re Click to view – an early stage social media team with an ecommerce-centric business model. We sell social media packages. Our services range from reddit upvotes and written-for-you blog posts to done-for-you Reddit marketing.
Our clients love us because we’re affordable, we get results, and our customer success team is always around to help. Not to mention the services are one-of-a-kind.
We’re looking to hire a Customer Success Manager to excel in both support and/or account management phases in the company. This role is foundational, and requires a can-do attitude.
Keep reading about the role…
????Support ???????????
You’ll roll up your sleeves and answer inbound customer questions through our ticketing support. Things like “can I get a refund”, or “what does your service do?” Customers want to get in touch with us about their orders, large and small, and you’ll help answer tickets that come in during your workday. You may discover opportunities to cross-sell and up-sell customers in these interactions. We’ll talk about that later.
????????Customer Success (a.k.a. Account Management) ????????
Whereas, support communication is reactive to the customer’s needs, customer success is mainly proactive. After the client is onboarded (by the onboarding team), you will be assigned several client accounts, which you will guide through the process of having services delivered. Customer Success Managers fill an important need because they are a consistent, trusted point of contact for the customer as sometimes multiple services by different teams are ongoing.
You’ll focus on the customer’s full adoption, retention, and expansion of services.
You’ll ask for feedback about the customer’s experience & making sure services are delivered to the highest quality standards possible.
You won’t shy away from asking our services teams how they got those results and learning how to guide the customer better in the future.
You’ll nurture our customers, setting them up for a long-term journey through Signals’ services
If you already have some background in content, SEO, and viral marketing (social media marketing), you might have a leg up on your training. Alternatively, if you have a strong interest in this area, you can also learn quickly and do very well.
?? Other details about the role ??
This is a full time position (30-40 hrs a week) is part of a long term career path, develops multiple professional capacities around customer success.
Your role as our Customer Success Manager requires to log 4 hours a day using Hubstaff. You’re expected to log 2 hours in the beginning of the day, 2 hours at the end of the day. During this time, you’ll clear out all tickets and this way customers get tickets taken care of within 12 hours, that’s our goal. It’s an everyday commitment.
Looking forward to reading your application.
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