Web Administrator

About Us:
Eventnoire is a leading online event ticketing platform committed to providing seamless and enjoyable experiences for event organizers and attendees alike. Our innovative solutions empower organizers to create and manage events effortlessly, while ensuring customers have a smooth ticket purchasing process. We are seeking a dynamic and highly skilled Web Administrator to join our team and play a crucial role in the success of our platform.

Responsibilities:

Event Page Creation and Setup:
– Create and configure event pages on the platform for organizers, ensuring accurate and compelling event information.
Work closely with organizers to understand their requirements and provide guidance on optimizing event pages for maximum impact.

Customer Support:
– Provide excellent customer support via email, live chat, and phone to assist organizers and attendees with any inquiries related to event setup, ticketing, and general platform usage.
– Address and resolve customer issues promptly and professionally, maintaining a high level of customer satisfaction.

Troubleshooting:
– Diagnose and resolve technical issues related to event pages, ticket transactions, and other platform functionalities.
Collaborate with the technical support team to escalate and resolve complex technical problems efficiently.

Training and Onboarding:
– Conduct training sessions for event organizers on how to use the platform effectively, including event page customization, ticket management, and reporting.
– Assist new users with the onboarding process, ensuring a smooth and positive experience.

Quality Assurance:
– Perform regular quality checks on event pages to ensure accuracy, functionality, and compliance with platform standards.
Identify and report any bugs or system irregularities to the development team.

Requirements:

Technical Proficiency:
– Demonstrated experience in creating and configuring web pages.
– Familiarity with online ticketing platforms and event management systems.

Customer Service Skills:
– Strong interpersonal and communication skills.
– Previous experience in customer support, with a focus on problem-solving and customer satisfaction.

Troubleshooting Abilities:
– Ability to diagnose and resolve technical issues independently.
– Basic understanding of web technologies and common troubleshooting techniques.

Adaptability:
– Comfortable working in a dynamic and fast-paced environment.
– Quick learner with the ability to adapt to evolving platform features and updates.

Team Player:
– Collaborative mindset with the ability to work effectively within a team.
– Willingness to assist colleagues and contribute to the overall success of the platform.