Web Server Management & WordPress Guru

An exciting opportunity exists for a IT Technical Support/Web Developer in the website design industry.

This position is suited to someone who loves to work in a team and loves interacting with clients.

Must have a reliable internet connection and good PC.
Must know WordPress, not just how to spell it, and understand website design.
Must have front end page builder experience. Ideally experience with our stack. Our web build stack is Beaver Builder (Pro), Ultimate Addon + PowerPack (BB extensions), Gravity Forms, Astra Theme (Pro)

You MUST have experience with cPanel.

*There will be several on screen real-time cPanel and WP-Admin activities to perform with my current tech team, so fakers need NOT apply*

We want someone who has high attention to detail and listens well to instructions.

That starts NOW, if you can’t follow the job ad process then you will automatically exclude your application from consideration.

NOTE: Please submit a 30 second voice recording explaining why you are the best person for the job.

Roles and Responsibilities:

Customer Service & Admin Support
• Customer Support
• Email Support
• Phone Support

Web Development
• WordPress Experience a must.
• Beaver Builder Experience preferred, or similar front-end page builder.
• ManageWP Experience preferred.
• Having insights into good SEO best practices an advantage

Technical
• Hosting and Domains Configuration Experience a must.
• cPanel Experience a must.
o Site migration, debug and restoration
o DNS management
o Cloudflare
o cPanel Optimisation
• Troubleshooting

Requirements:
• WHM – Web Host Management Experience
• cPanel experience
• Domains Management experience
• Technical support ticket management
• Technical problem solving skills.
• WordPress experience
• Web development/maintenance experience

Preferences:
• MySQL Database experience
• JavaScript knowledge
• PHP knowledge
• WHMCS experience

Requirements clarification:
• Do you have experience with Web Server Management?
• Do you have experience with WHM (Web Host Manager)?
• cPanel experience – Creating Hosting Accounts, Creating Disk Quotas, FTP Accounts and Email Accounts?
• How about creating and configuring MX Records? Backing up the entire cPanel?
• Domains management experience – Are you familiar with Name-servers, DNS, MX Entries
• How about changing the IPs of your domain to redirect to another hosting server?
• Setting up hosting accounts, new email accounts –
• Resolve clients’ issues using in-house procedures and/or develops the procedure –
• What is the first thing you do when someone ask you for help regarding their site?
• Are you able to create a step-by-step procedure to fix a certain issue in a Website?
• Technical problem-solving skills –What are the things you do to fix a problem technically?
• Do you have any experience in setting up and configuring Email Accounts?

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Starting salary AU$1400 monthly based on 40-hour week.

Negotiable based on performance with possible 3-month review to perfect candidate and definite 12-month review.
• Permanent Basis (long term)
• 40 hours per week
• Rapidly growing company (Lots of work on its books)

The company is situated in Perth, Western Australia (So same time zone as the Philippines).

MUSTS:
• Good spoken English
• Good written English

Good conditions.
Paid annual leave, sick leave and public holiday quota allowance – 22 days Paid Leave total per annum.
13-month bonus allowance – 50% paid on start anniversary, 50% paid at Christmas break.

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What we do and need:

We build websites, from business start-ups to sophisticated high level websites.

We also do SEO, social media, copywriting, and most things digital marketing or website related.

Tech support is a high attention to detail role.

You cannot fake attention to detail, you either have it, or you don’t.

Don’t waste your time or ours if that’s not you

This is a technical role requiring reasonable interpersonal skills.

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Software we use:

• Teamwork: for client communication, project management, time tracking.
• Process St: for ALL processes and systems
• Trello: for tasking
• Slack: for team collaboration
• WHMCS for client support
• RoboForm for password management
• Sync and Dropbox for all file assets
• ManageWP for managing WordPress websites

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What does your day look like?

• Morning check in
• Check emails for support tickets and project notifications, respond
• Follow up with clients, either by support ticket system or phone if required
• Follow up with team, and check tasks previously assigned
• Liaise with clients
• Process support tickets
• Check off that processes has been adhered to
• Work no project modules

Here’s the question:

Can you see your existing skills sets being suited to these daily tasks?

We have a local tech currently handling all the hosting setup, techy stuff, and all things WordPress.

We have a local tech, who handles the incoming phone calls, helps in support, and also does our SEO.

We have a remote tech also doing SEO as well as another remote Google Ads person.

We have 2 remote designers who handles the design concepts, and the actual build as such.

We have 2 Project Managers, one managing the web builds, the other overseeing CRM work, as well as EA to me.

We also 2 remote Australian people, one is an Infusionsoft Certified Specialist, handling our CRM.

We have a marketing manager based in South Africa, helping our clients, and us with managing the marketing for our clients.

Then there’s me, I focus on Sales and Marketing, as well as product and systems development.

So, can you handle the clients and our team. Is that you?

Remember, don’t theorise about this!

IT Technical Support/Web Developer is a high attention to detail role. You cannot fake attention to detail, you either have it, or you don’t.

Make sure you give ‘good phone’ as we need you to be personable as well as relate well to our clients and have some marketing insights and best practices.

Don’t waste your time, or ours if that’s not you.

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Preferences:

• Attention to Detail
• Trello Knowledge
• WHMCS Knowledge
• ManageWP Knowledge

NON-Negotiables:

The candidate MUST have experience in –
• WordPress Experience
• Hosting and Domains Configuration Experience
• cPanel Experience

We will be doing a competency assessment, as in, can you do what you say you can do?

*There will be several on screen real-time cPanel and WP-Admin activities to perform with my current tech team, so fakers need NOT apply*
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Skills Required:

Support: Level 4
WordPress: Level 4
English Speaking: 4
English Writing: 4
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