Website & Email Hosting Support

We’re looking for a skilled and proactive technical and customer support specialist to join our small team for our marketing agency based in Australia, as we have recently added domain registration and website hosting services to our suite of products & services available to our clients. You will support support both our team and our customers with website hosting, domain name management and email hosting setup & management, along with a variety of website maintenance and reporting tasks.

You’ll primarily be our WHMCS end to end systems administrator that can connect everything up for us and manage the server and all elements of it. (front-end advice, backend, backups, provide good tips and maintain a clean and clear system, ensure minimal downtime, work with others to make sure all social media tools and payments gateways are secure and connected at all times.).

This is a long-term position with the potential for full-time hours if you have a suitable skill set. We are flexible with working hours, although you must be available for some consistent hours during Australian business hours for team meetings and communication

Required skills:

– Outstanding customer service with over-and-above communication skills (be able to explain technical concepts simply i.e. website migrations / DNS changes / Web hosting features)
– Ability to follow established guides / protocols
– Ability to work under pressure and manage multiple clients simultaneously
– Understanding of DNS, Email Systems, Web Hosting, SSL Installation, cPanel
– Experience with WHMCS
– Experience with SPF, DKIM, DMARC, MX record setup
– Experience with Nameservers setup
– Experience with Cloudflare CDN & DNS management
– Experience and certification with Google Workspace setup & management
– Experience with zero-downtime website migrations
– Understanding of WordPress CMS and plugins
– Basic PHP knowledge
– Self motivated and able to work with minimal supervision

Desirable skills:
– Experience with reporting tools such as Google Analytics & Google Search console

We will interview a shortlist of candidates ASAP for the role, so you will need to be available for a Google Meet video interview.