Weekend VIP Guest Services Host

The Manor Retreats strives to provide each guest with an unparalleled level of luxury and attention to detail. Our brand originated in 2019 when our first luxury rental, The Manor on Camelback, concluded construction. Since then, we have been happily helping travelers escape reality and relax in our luxurious desert rentals that sleep between 16 and 24. With six luxury rentals available, and another in the works, our sights are set on continued expansion. As we grow, our promise to our clients continues to be a luxe, bespoke experience. Please take the time to visit us at Click to view / IG @manorretreats.

The Manor Retreats is seeking an entrepreneurial VIP Guest Services Host in the Phoenix area! You will be responsible for overseeing the weekend operations (on call Friday through Sunday from 8am to 8pm) of our luxury vacation rental properties, including assisting with reservations, checking in guests, making them feel at home, and offering upgraded services that may be available. Anticipating guest needs and proactively addressing any concerns before they arise to ensure seamless service throughout their stay is also a large part of this role. The VIP Guest Services Host will uphold the highest standards of service excellence and contribute to a positive, luxurious guest experience while handling guest requests with professionalism, discretion, and a positive attitude.

THE ROLE

Build rapport with guests and foster long-term relationships.
During specified hours, respond to potential booking inquiries and guest outreach.
Collaborate effectively with the team to ensure seamless VIP service.
Provide comprehensive knowledge of our properties, amenities, and VIP offerings/discounts.
Maintain accurate records and document guest interactions and preferences.
Learn, further develop, and communicate company services and policies and stay on top of policy changes.
Work on Streamline onboarding, IE email automation, work order, inventory, pricing, tools, etc.
Communicate cleaning needs/requests/issues to cleaning crew weekly and address damages.
Make an introduction to a 3rd party concierge service provider when requested.
Become totally familiar and have total access to all technology/home automation.
Other responsibilities as assigned.
QUALIFICATIONS

Preferably with 2+ experience on VIP services, property management, and customer service experience.
Exceptional customer service skills with a genuine passion for exceeding expectations.
Strong communication and interpersonal skills with the ability to build rapport with guests from diverse backgrounds.
Hard working, excellent organizational skills and the ability to manage multiple tasks simultaneously in a fast-paced environment.
Discreet and professional demeanor with the ability to handle confidential information.
Strong attention to detail and a commitment to providing exceptional service.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Strong interpersonal verbal and written communication skills.
Ability to be a calming force when difficult situations arise, able to express empathy to guests in stressful situations and work with other team members to provide solutions to guest issues.
Excellent critical thinking and problem-solving skills.
Strong time-management and organizational skills with awareness of critical deadlines; set and exceed aggressive individual and organizational goals.
Basic understanding of some aspects of housing development and/or construction property management.
Proficiency in Microsoft Word, Microsoft Excel, and other typical office software programs.
Job Type: Part-time

Pay: $900.00 per month

Schedule:

Every weekend
On call
Weekends as needed
Weekends only