WFH-COLLECTIONS AGENT WITH B2B EXPERIENCE

This is a Graveyard shift 8AM-5PM CST
FULL TIME
SAT SUN OFF

PLEASE DO NOT APPLY IF YOU CANNOT WORK GRAVEYARD SHIFT

Must have Collection OUTBOUND EXPERIENCE.

A B2B (business-to-business) collector is responsible for managing and ensuring the timely collection of payments from business clients. The role involves maintaining positive relationships with clients while also being assertive in pursuing overdue payments. Here are some key responsibilities of a B2B collector:

Invoice Management:

Generate and send invoices to clients promptly and accurately.
Ensure that all necessary details are included on the invoices, such as payment terms, due dates, and any applicable late fees.
Payment Terms Negotiation:

Work with clients to establish reasonable and mutually agreeable payment terms.
Negotiate and set up payment plans if necessary, especially for clients facing financial difficulties.
Payment Follow-Up:

Monitor and track payment due dates to ensure timely collections.
Send reminders and follow-up communications to clients with overdue payments.
Utilize communication channels such as phone calls, emails, and letters to address payment issues.
Dispute Resolution:

Investigate and resolve any disputes or discrepancies related to invoiced amounts.
Collaborate with internal teams, such as sales or customer service, to address and resolve issues that may be hindering payment.
Record Keeping:

Maintain accurate and up-to-date records of all communications with clients regarding payments.
Use accounting software or other tools to track payment statuses and history.
Customer Relationship Management:

Build and maintain positive relationships with clients while addressing payment concerns.
Act as a point of contact for clients regarding any payment-related inquiries.
Credit Risk Assessment:

Evaluate the creditworthiness of clients before extending credit terms.
Monitor changes in clients’ financial situations that may impact their ability to make payments.
Reporting:

Generate reports on outstanding receivables, payment trends, and collection activities.
Provide regular updates to management on the status of accounts receivable.
Legal Action Coordination:

Collaborate with legal teams if legal action becomes necessary for debt recovery.
Ensure compliance with relevant laws and regulations related to debt collection.
Continuous Improvement:

Evaluate and improve collection processes to enhance efficiency and effectiveness.
Stay informed about industry best practices and incorporate them into the collection strategy.
Overall, a B2B collector plays a crucial role in maintaining healthy cash flow for the business by ensuring that payments are collected in a timely manner while preserving positive client relationships.