White Glove/VIP Customer Experience Specialist

Location: Remote (100% Work-from-Home)

Company Overview:
Remi, a venture-backed dental startup with a presence in San Francisco and Las Vegas NV,
is seeking a skilled and passionate individual to join our dynamic team. Our growth over
the past year has been exceptional, expanding from a small apartment with two individuals
to over 50 people in a physical office and 50+ remote team members. As we plan to double
our headcount this year, we invite you to be a part of our energetic and autonomous
startup culture.

Position: White Glove/VIP Customer Experience Specialist
Responsibilities: We are currently looking for a highly skilled and professional to join our
team. The ideal candidate will bring to the table a minimum of 2-3 years of hands-on
experience in Customer Service, Sales, Email Management, Calls, and Lead Generation.
Moreover, they should have a good understanding of Amazon ratings and reviews, either
through direct experience or familiarity with the platform.

Key Duties:
– Plan & develop direct customer engagement to drive customer happiness and leverage social proof.
– Assist in maintaining high ratings and positive feedback on Amazon through
exemplary service and customer interactions.
– Keep a close eye on product ratings, and reviews on Amazon. Identify areas for
improvement and implement strategies to enhance ratings and overall customer
satisfaction.
– Provide exceptional customer service to buyers, handling inquiries, and concerns,
and providing timely resolutions, especially for VIPs and rush orders.
– Efficiently manage email correspondence and calls to ensure prompt responses and
excellent communication with customers.

Requirements:
– At least 2-3 years of proven experience in Customer Service, Sales, Email
Management, Calls, and Lead Generation.
– Has experience and/or familiarity with Amazon ratings and reviews.
– Has experience with Trustpilot reviews, Google Reviews, BBB Disputes, Thingtesting…etc
– Has experience with Reddit, Facebook and other social media platforms.
– Strong English communication skills, both written and verbal.
– Ability to multitask and prioritize tasks effectively.
– Detail-oriented with excellent organizational skills.
– Self-motivated, self-driven, and able to work independently.
– Internet speed should be 100Mbps or greater download, 50Mbps or greater upload.
– Able to work on Pacific Standard Time (PST).

Skills:
– Microsoft/Excel/ Google sheets expert proficiency
– Excellent typing skills
– Tech Savvy
– Salesforce proficiency
– Quick learner
– Shopify Expert

Location: Remote
Employment Type: Full-time
Benefits:
100% remote work opportunity; never go into an office.
Competitive salary reflecting your expertise and contributions.
Growth opportunities within the rapidly expanding company.

How to Apply:
If you possess the required skills, and experience, and find this opportunity exciting, we
encourage you to apply. Please submit your resume in English along with a custom cover
letter highlighting your relevant experience and why you are an ideal fit for the role.