Wired Telecom Order and Support Specialist (Remote Position)

About Our Company:
As a prominent provider in the business telecommunications sector, we specialize in offering top-tier sales and servicing solutions to our clientele across the United States. Our dedication to excellence drives us to seek out passionate and skilled individuals ready to contribute to our mission. We’re currently on the lookout for a Wired Telecom Order and Support Specialist. This remote role is integral to our operations, focusing on quoting, ordering, order management, and delivering outstanding customer support.
Position: Remote – Wired Telecom Order and Support Specialist
Working Hours: 10:00 AM to 6:30 PM US EST (GMT-5)

Key Responsibilities:
Service Quotation: Generate accurate quotes for telecom services based on client needs and available solutions.
Order Placement: Execute service orders meticulously, ensuring client specifications are fully addressed.
Order Oversight: Manage the order lifecycle from initiation to fulfillment, ensuring timely updates and coordination.
Billing and Support: Address billing queries and offer superior customer support, resolving concerns efficiently to maintain high satisfaction levels.

Essential Requirements:
English Proficiency: Exceptional command of English, both in verbal and written communication.
Internet Reliability: A dependable internet connection is crucial for remote work engagements and video calls with a backup ISP is preferred
Industry Experience: Previous employment with leading US Telecom providers such as Verizon, AT&T, Comcast is mandatory.
Technical Skills: Proficiency in Microsoft Office and Google Suite, with a quick adaptability to telecom-specific technologies.

Desired Qualifications:
Demonstrable experience in telecommunications sales and support, with a strong orientation towards customer satisfaction.
Independent work ethic coupled with the ability to engage effectively in team collaboration.
Excellent organizational and multitasking abilities, capable of managing several tasks simultaneously.
Strong problem-solving skills and adaptability to ever-evolving business needs.

What We Offer:
A competitive salary package complemented by performance-based bonuses.
Work within a dynamic team that values growth and team spirit.

Application Process:
If you meet the above criteria and are excited about the opportunity to contribute to a fast-growing company, please Apply to this posting and send your resume and a cover letter explaining why you are the ideal candidate for this position
Elevate your career with us and become a part of our mission to redefine telecommunications service excellence!