WordPress Development and Support Agent

We are a globally diverse team offering website-related services, including design, development, support, and SEO to our clients primarily in the UK, USA, and Canada. We are looking for an experienced WordPress Support and Development agent to join our dedicated team.

Job Summary:

We are seeking a detail-oriented and highly organized individual to work in our WordPress development and support department. The ideal candidate should have excellent communication skills and experience in website design and support services. This position requires a self-starter who can manage multiple tasks independently while maintaining a proactive approach to problem-solving and improvement of our processes.

Responsibilities:

*Coordinating projects by setting timelines, creating milestones, and communicating with internal teams and clients.
*Reviewing completed tasks and designs to ensure compliance with the scope of work (SOW) and client requirements.
*Conducting research and compiling data for projects and reports.
*Addressing customer inquiries and issues professionally and promptly.
*Ensuring timely and accurate completion of projects in collaboration with internal and external teams.
*Providing WordPress development, troubleshooting, and support services.

Requirements:

*Proficiency in written and spoken English, capable of clearly documenting and reporting on projects.
*Solid project management and organizational skills, with a proven ability to deliver projects on time.
*Strong customer service skills and a record of excellent service delivery.
*Previous experience in website development and support industries.
*Familiarity with online tools such as Slack, and Click to view. (Training will be provided if needed)
*Knowledge of Google Suite, Microsoft Office, and other software tools.
*Availability to work between the hours of 12pm – 8pm in CET (Central European) timezone.
*Quick learner with the ability to effectively grasp and remember new information.
*Expertise in WordPress, including page addition and editing, and use of page builders like Elementor.
*Proficient in CSS And HTML.

Desired Experience:

*Prior experience in website development and support etc.
*Exceptional attention to detail and accuracy.
*Positive attitude and a willingness to take on new challenges.
*Ability to prioritize tasks and manage time effectively.
*Ideally have PHP skills

Our Company Culture and Benefits:

We’re a small team who work closely together in our remote environments.

We support each other in what can be a fast-paced environment moving between multiple tasks when necessary. We like to have fun and inject humour into our chat’s when we can.

We are close and caring without being intrusive and we want everyone in our team to do their best, enjoy their job and help take care of our clients.

Learn more about our business and services at Click to view/

Application Process:

Interested applicants who meet the above requirements are encouraged to submit a cover letter detailing their relevant experience and how they can contribute to our team. A brief introduction video of 60-90 seconds summarising your skills and fit for the position would be highly appreciated. Please note, professional editing for the video is not required – clear sound and picture are sufficient.

Begin your application with the word IMROI to confirm you’ve read the full job post. Applications without this code will not be considered.

We look forward to hearing from you. Good luck!