The Position
We have a unique position available within our Help Desk Support team. We require an experienced skilled support / help desk specialist with a background in WordPress web development, hosting environments and customer service.
We have an ongoing commitment to all our clients in the support of their WordPress websites. We have a wide range of requests and issues from our client which need to be handled with excellence, intelligence and a positive attitude. You will be responsible for providing phone and email support in a team environment, with an emphasis on excellent customer service.
A little bit about our company
Magicdust, a premier web design and digital marketing company, has been delivering exceptional services and helping businesses thrive online since 2006. Magicdust has been guided by a passion for empowering businesses to make the most of the internet. With a portfolio of over 10,000 clients across Australia and beyond, our expertise has made us a leading industry name.
Our offerings range from bespoke web design, to savvy digital marketing campaigns, to optimized Google search showcases. We believe in creating a difference by focusing on the minutiae, the small aspects that make your business unique and help it stand out in the digital world. Our dedicated team of designers and developers are committed to turning dreams into realities and pushing businesses to greater heights.
Must Haves:
-2 years experience in a call centre/support environment.
-3 years of solid technical experience.
-Experience with WordPress, and CMS management.
-Experience with WooCommerce.
-Experience with WHM and cPanel.
-Knowledge in HTML, and CSS.
-At least one years’ exposure to SEO.
-Experience troubleshooting email issues (Outlook, Mac Mail, etc.)
-Excellent written and spoken communication skills.
-Passion for customer care, coupled with a calm, professional and solution focused approach.
-Committed and intelligent problem solver.
-Willingness to learn and grow.
-Experience in a small but busy help desk environment
-Punctuality and consistent attendance.
Desirable:
-Knowledge in PHP, JavaScript.
-Experience with Photoshop
.
This position provides lots of variety in a well-supported environment within the Philippines and Sydney, Australia teams. Please visit our website to find out more about us.
Location:
Remote, work from home.
Job Type:
Full-time 40 hours per week.
Salary:
50,000-60,000 PHP per month
Hours (in Philippine Time):
7am – 4pm
(The client is based in Australia so work hours would be around 9am – 5pm AEST)
APPLY FOR THIS JOB:
Company: The Doing Co
Name: Tamsin Parry
Email: